Been scammed on debit card when making ourchase

SweetPotatoPie
SweetPotatoPie Forumite Posts: 243
Third Anniversary 100 Posts
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in Reclaim bank & credit card charges
Long story short, I made a purchase on my debit card tonight for 15.00
They then asked me if I wanted to add on a special priced discounted extra - to which I clearly clicked no - they then sent me two confirmation order emails. One for 15.00 and one for 29.90. I did not consent to the 29.90 and stupidly, I read the reviews AFTER I made the purchase. 
The reviews are awful and people have said the same. 
Paid on debit card, I have emailed the company as there are no other contact details.... How do I go about claiming this back from Halifax please? 

Comments

  • brettcta
    brettcta Forumite Posts: 4,693
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
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    Have you tried speaking to Halifax?
    helpful tips
    it's spelt d-e-f-i-n-i-t-e-l-y
    there - 'in or at that place'
    their - 'owned by them'
    they're - 'they are'
    it's bought not brought (i just bought my chicken a suit from that new shop for £6.34)
  • cymruchris
    cymruchris Forumite Posts: 4,641
    Seventh Anniversary 1,000 Posts Name Dropper Photogenic
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    Was it from a UK based trusted retailer through a reputable website? Or was it through something like a facebook ad? If the former, you're sure to be able to sort it out, if it was the latter, it'll be a tough one to resolve. 
    An ex-bankrupt on a journey of recovery. Feel free to send me a DM reference credit building credit cards from the usual suspects :) Happy to help others going through what I've been through!
  • [Deleted User]
    [Deleted User] Posts: 0
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Newbie
    edited 30 October 2020 at 9:51AM
    Initiate a chargeback with the bank
    https://www.moneysavingexpert.com/reclaim/visa-mastercard-chargeback/
  • penners324
    penners324 Forumite Posts: 2,374
    1,000 Posts Fourth Anniversary Name Dropper
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    Go to Halifax and flag it as fraud.
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