Union Bank of India

db3745

Applied yesterday for the first of four fixed rate Premier Bonds. Used link from MSE. Received quick acceptance email from UBI, giving payment instructions as I would have expected. My bank already confirmed that they could send my money by Faster Payments to UBI's advised sort code, which was reassuring. Trying to make the payment from my bank account just now, to the account and 8-digit account number they asked for in their email, before I could insert the Ref: number which would signify my bond account, my bank flagged up the following:-  The account you're trying to pay doesn't allow us to check if the details are correct.

Proceeding will be at my risk.

I'm just a little uneasy as I've done this thing many times before, not always with UK High street names, without incident, but I've never had this flag before.

I was put off a little yesterday when I couldn't apply for 1 and 2 year bonds at one time. This was because when I went to make the 2nd application I was now neither a new customer, nor was I an existing customer with log-in details - although I had already given them my password as they'd directed in the form. This had been pre-empted by them, as they showed a "flash" message directing people in my position to call them for help. On making the call I was simply told I wouldn't be able to make the 2nd application till I had funded the 1st, after which they would provide me with log-in details. I wasn't pleased that I might miss out on a competitive rate  by this unnecessary delay.

I'm still happy it will be safe but want to ask if this is normal with this bank, or at least have others experienced it.?

db3745

Can I add what followed when I continued the transaction -

  please check the new details with the person you're paying.

By continuing, this payment and future payments could be sent to the wrong bank account and we may not be able to recover the money. Do you wish to proceed at your own risk?