EDF have sent me bills over three years after I switched to another supplier.

Nicola_Q

I was hoping to get some advice.  I have received two bills from EDF one for 28th Jan 2015 to 31 Jan 2016 with a smallish outstanding balance (£26.12). This particular account was cancelled in Feb 2016 when my two separate Gas & Electric accounts with EDF were merged. The second is for this merged account which I cancelled when I switched suppliers in August  2017. I have spoken to someone in EDF's call centre who clearly has not taken the action she said she would - she told me she would co-ordinate with the 'Back Billing Department' and get back to me - this was last Thursday morning, needless to say I have heard nothing back other than more letters demanding payment.  I have also now sent a complaint email to EDF about this.....I mean seriously what has happened that I get these bills now?  I paid the final bill they sent me in 2017 strangely enough in 2017.  Any advice on how to proceed? I was hoping this may fall under the back billing code but I'm not sure that it does. I don't have the bills from back then all I have is the bank statements which record of all the direct debit payments and any additional payments I made (not to mention a repayment they made to me in January 2016).  I think the thing I am really struggling to get my head around is why I have had no correspondence with them since 2017 (certainly no request for additional payment of any kind) and then all of a sudden this month they are writing to me almost daily with requests for payment for two outstanding amounts. As far as I am concerned they have totally mucked this up, clearly there is a "glitch in the algorithm" somewhere, but really I don't know where that glitch is. How do I know if I actually owe this money and quite frankly even if I do actually owe them this money I don't really want to pay it on principle, not to mention I don't exactly earn a great deal of money and as of 1st November I will be earning almost 25% less ( though at least I still have a job). Honestly sometimes the modern world boggles my mind. Any advice would be gratefully received.

jonesMUFCforever

I didn't think they could bill you for more than 12 months.
Keep at them or start a formal complaint and I'm sure the bills will be withdrawn.

Gerry1

Make sure that your complaint has been registered as such.

A letter headed COMPLAINT and sent via Royal Mail (obtaining a free Certificate of Posting) would be better, making sure that you ask for a fully itemised account.

That starts the clock ticking, and you can then go to the ombudsman upon receipt of a deadlock letter, or after eight weeks if you don't get one.

CJ123

Contact them and ask if there is a query in progress. These things can take a while but at least you will know if it's being checked. If so ask for followups to be put on hold while it's being checked.