Premium Bonds problem with registering

Crater

whitesmith said:

If it says you are registered then the chances are that you are are registered but you just don't know or remember your NS&I  username number or the password

   Hi thanks statistically that is exactly what it should mean, but I'm hearing different and also, have been through the process of "retrieving my data", which elicited zero response, which according to their own instructions means they don't have registration details for me. Statistically this should mean that I gave them the wrong details, but I have a screen shot which shows that I gave them the right details. (Also I always make a note of who and when, when I register somewhere. It won't show the details, but it will show me if I did it, and there's nothing.)

It's shambolic.

I am thinking, as you suggested later, that it might calm down at the end of November and then they can concentrate more on sorting out people who want to give them bank details.