Damage to Car, insurers not authorising works

AdrianC

The other NS... <shuffles feet>

Jack_Cork

AdrianC said:

The other NS... <shuffles feet>

Ah, that one, I understand now 

Sandtree

Jack_Cork said:

AdrianC said:

The other NS... <shuffles feet>

Ah, that one, I understand now 

Clearly you missed the inference that the OP was driving on the continent at the time so the driver's side was the NS

neptunio

I've just had the garage call. The estimator is away but it was sounding like there may be additional damage to the rear of the car (in the area the insurer is already claiming is not accident related). What are my options here if when the estimator calls on Monday he's quotes me thousands of pounds for repairs, which the insurer is refusing to pay on??

Jack_Cork

Sandtree said:

Jack_Cork said:

AdrianC said:

The other NS... <shuffles feet>

Ah, that one, I understand now 

Clearly you missed the inference that the OP was driving on the continent at the time so the driver's side was the NS

Good of the RAC to drive all they way to pull them out of a ditch, the OP wasnt even a member

Sandtree

Jack_Cork said:

Sandtree said:

Jack_Cork said:

AdrianC said:

The other NS... <shuffles feet>

Ah, that one, I understand now 

Clearly you missed the inference that the OP was driving on the continent at the time so the driver's side was the NS

Good of the RAC to drive all they way to pull them out of a ditch, the OP wasnt even a member

A customer previously wanted us not only to put a recovery truck onto a ferry, which we were willing to do, but commission a special ferry because the boat only sailed every few days and he wasn’t prepared to wait. What do you expect from a BMW SUV driver that had flooded his car driving into a puddle that turned out to be deeper than he thought 

AdrianC

Sandtree said:

A customer previously wanted us not only to put a recovery truck onto a ferry, which we were willing to do, but commission a special ferry because the boat only sailed every few days and he wasn’t prepared to wait.

Ferry charges are reclaimable from the customer, aren't they?

neptunio

AdrianC said:

I presume they pulled you out using the towing eye visible under the NS tail light?

That does look to be damage from the incident... The bumper under-section has been pulled back and down.

Look on the bright side - even if it won't just fold back up, that's a bit designed to be sacrificial and easily changed, and it's a bit that there's going to be lots of aftermarket alternatives for even if the original part is expensive.

Hi Adrian, I've been thinking more about this. If I was (or the garage was) to go with aftermarket parts, is that likely to affect me when I pass the car back at the end of the agreement? I called the dealer and Santander and they are both non-committal about whether using non-genuine parts is likely to have a big impact on the value of the car. Since it's a cosmetic piece I'm hoping it won't affect things too much (as insisting I used a body shop who are mazda-approved will end up doubling my excess for the works the insurer are covering, and no doubt massively increase the bits they currently aren't. Not to mention the insurers will no doubt make it extremely awkward for me to do this)

AdrianC

Ah, yes, I was assuming you owned the car...

If it's going back to the owner at the end of the finance, then that is a very different situation.

Jack_Cork

Sandtree said:

Jack_Cork said:

Sandtree said:

Jack_Cork said:

AdrianC said:

The other NS... <shuffles feet>

Ah, that one, I understand now 

Clearly you missed the inference that the OP was driving on the continent at the time so the driver's side was the NS

Good of the RAC to drive all they way to pull them out of a ditch, the OP wasnt even a member

 What do you expect from a BMW SUV driver that had flooded his car 

You cant blame the BMW driver, he thought SUV stood for 'Special Underwater Vehicle'