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British Gas

Energy678
Energy678 Posts: 1 Newbie
in Energy
Has anybody had problems with British Gas ?   Despite complaining to them and Energy Ombudsman, we have got nowhere with our long standing issues.  Basically British Gas have been charging us for somebody else's electricity usage.  Any help as to who can take this appalling Company to task.  Problem has been ongoing since March this year.  Desperate now as me and hubby are nearly 80 years old.   

Comments

  • Robin9
    Robin9 Posts: 12,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Write a letter headed COMPLAINT 
    Never pay on an estimated bill. Always read and understand your bill
  • Mr_Gnu
    Mr_Gnu Posts: 108 Forumite
    Ninth Anniversary 10 Posts Photogenic Combo Breaker
    British Gas are an appalling company.

    Totally agree.

    Good luck.
  • dogshome
    dogshome Posts: 3,878 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Sorry - This needs more information to help.
    Is this a meter mix-up in a block of flats, or something else?
  • Talldave
    Talldave Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What happened prior to March? What did the Ombudsman conclude? 
  • Talldave
    Talldave Posts: 2,002 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    What happened prior to March? What did the Ombudsman conclude? 
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You, as customer, can reject the Ombudsman's ruling, but after that, a civil claim is your only way forward.
    No free lunch, and no free laptop ;)
  • Robin9
    Robin9 Posts: 12,857 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    @Energy678 It is of course quite possible that you are paying less than you should be due to this error.

    I presume you have been able to identify which is the correct and the incorrect meter.  Are you able to read the correct one - the incorrect one will have readings (unless they are estimates)
    Never pay on an estimated bill. Always read and understand your bill
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