I don't know what to do

gsm6281

Hello,
I turned 18 recently and accessed my credit file to find 4 accounts that don't belong to me so I had 1 x JD Williams, 1x Virgin Media and 2x Shop Direct. I contacted Virgin and got it removed quick with no hassle and wrote to JD William's they also removed it quick.

But its Shop Direct, they are the worst people I have ever had to deal with I have tried to get in touch 5 times and they always come up with some excuse why they can't put me through to the Fraud squad honestly I don't know what to do. I know exactly who done it but nothing can be done because it happened quite a while ago.

Can anyone please advise me on what to do next?

Thanks in advance 

[Deleted User]

Lenders don't put you in touch with the Fraud Squad.  You need to report it to Action Fraud yourself.  

You can then use that reference to get Shop Direct to investigate it.

dinglebert

Deleted_User said:

Lenders don't put you in touch with the Fraud Squad.  You need to report it to Action Fraud yourself.  

You can then use that reference to get Shop Direct to investigate it.

I think what the OP meant was that Shop Direct are refusing to allow him to speak to their fraud department or whatever it is called.

Malkytheheed

Also someone has clearly setup accounts in your name. I hate to say it but 99% of the time it's a close family member. 

gsm6281

Malkytheheed said:

Also someone has clearly setup accounts in your name. I hate to say it but 99% of the time it's a close family member. 

I know exactly who it is, I am just sick of them tbh had 21 calls today.

What I meant was every time I call they say they are going to put me through to their fraud team but then they come up with some excuse like my systems shut down call back in 10 minutes to I am getting nowhere.

thanks for your comments, I will get in touch with action fraud

sourcrates

Everything should be put in writing OP, send a letter, be concise, its a legal matter, it should always be in writing.