Travel Insurer won't pay out when unable to go on holiday

CKhalvashi

Capt_Mainwaring said:

Update - I was delighted to receive an email in which the travel insurer (following my complaint) have done a complete about-face and have decided to pay out the full amount of the claim. They have even waived the usual policy excess, as a gesture of good will!! Christmas really has come early this year Many thanks to those who have given their time and thoughts to my dilemma. Merry Christmas everyone

Really happy for you, it's great to see that you've finally had some good news, just a shame that you've had to go through the full process to get it.

Have a great Christmas

Capt_Mainwaring

Thanks. Yes, it was a shame that I had to complain but as the insurer has waived the excess, we've actually benefited financially from having to complain, so all's well that ends well!! Merry Christmas to you too.