Amazon Refusing to issue a Refund

the_lunatic_is_in_my_head

cymruchris said:

dinglebert said:

Amazon picking does make mistakes.  It did with me two weeks ago when I purchased  3 x smoke detectors.  One was correct model the other two a cheaper version by the same company.  I posted this on a different forum which was about the proposed Scottish fire regulations and another user had exactly the same issue.  I phoned Amazon who confirmed picking is done by robots and not humans.  Got a 40% discount on order.

I imagine that if in your scenario - a box of model A detectors is placed in a box of model B detectors - and then sent out on orders around the country - when multiple customers complain of receiving the wrong item, they are able to verify that there have been several claims on the same item, and are happy to rectify the situation. Had this happened in the OP's case - that a box of game A had been put into a box of game B - and subsequently picked and packed - there'd likely be a queue of customers all asking for a return. If the OP is the only person asking for a return out of the last X amount of orders going out for that product, I can see how Amazon might not believe him/her. Products usually come to Amazon in larger boxes of multiple units, they then get split down and put into picking locations. How likely would it be that a single unit of an incorrect game would end up in a picking location? It would certainly be a very slim chance. I think the OP has to rely on the goodwill of Amazon, or the other option is that they pursue a chargeback through their bank/credit card, but then risk losing access to their Amazon account. 

Their warehouses consist of large amounts of racking with lots of products and they then get filtered through to packers (there's a few videos on Youtube), although it should run smoothly it's possible for orders to be incorrect.

Amazon are likely on shaky ground by 'disposing' of the goods as the other way round people are constantly told here that they've become an involuntary bailee and have a duty of care towards the goods.

Disposed will either mean sold (either in bulk at auction or via Warehouse) or simply put back in stock if in perfect condition, I can't see Amazon are just chucking product in the bin when there's an opportunity for profit.

OP have a Google for "CEO email" and search that site for the Amazon email address, Amazon will reply relatively quickly and hopefully resolve this for you.