Snagging issues after extension

run400

Hi all,
I was looking for a bit of advice in terms of how best to proceed . So about two years ago we got a new extension done and it was largely fine . We had a few snagging issues and although slow we did get them resolved . There are two items left thought 
1) an issue with the decking BF where they put it too close to the wall and didn’t angle away so we are getting some damp against the bricks . They did A quick fix and cut a small gap between wall and decking last year And although it Did improve it it didn’t fix it during very wet periods 
2) this one was only discovered a few months ago but the window doesn’t look to have Been done correctly and the locking mechanism wasn’t installed correctly

so the builder has agreed to sort it but has beee putting me off for 4 months now . Now after the work was done we had no guarantee or anything as any builder we tried to get quotes from wouldn’t provide any such thing (so we possibly missed a trick here but genuinely couldn’t find one at the time ). 

My assumption is as this was included in the initial contract of works to be done it reasonable to expect it to be done correctly . But as we are two years on I’m not sure what I can do to get it resolved 

conscious I could threaten legal action but suspect that won’t get anywhere and don’t want to alienate the builder .or I just have to bite the bullet and get someone else to do it if I’m not prepared to try legal route ?

any advice greatly appreciated 

Jeepers_Creepers

How is the decking causing this damp issue - is it trapping water against your wall (unlikely since they've cut it away slightly) or is the rain water bouncing up from the decking and landing on your lower wall (which is why outside ground/patio level should be at least 150mm below DPC level)?

If the latter, then the proper 'solution' is to either lower your decking or else leave a reasonable gap between it and the wall, but I reckon you won't want that? (Tho' this could be filled with loose chippings instead which don't bounce the rain as much).

I guess alternatively you could try coating that lower section of wall to make it more waterproof? Possibly...

As for the window lock, if this was assembled incorrectly, then they are obviously liable regardless of warranty period since they simply 'did it wrong' in the first place. There cannot be any urgency for this now, tho', surely - you've lived with it long enough? In which case give them time to pop in and sort it. You can imagine that they don't want to leave a 'proper' job to do such a small task, so will be waiting until they can do it whilst 'passing'. 

You can always encourage them by threatening the "last chance - or I'll get someone else to do it and sue you for the cost." I'd leave that as a last resort, tho'.

Meanwhile, based on what I said about the damp - and if it applies in your case - you may need to think about what sort of solution you'd be happy with once they do turn up. 

run400

Sorry I should have included a few very important details around the decking . So when they did come round and flag they had no idea they moved a few slates of the Decking to test whether it went away in that area or not . This was to test if it was the decking or something else like damage to the damp proof. So we’ve got a few skates sticking out with a gap if an inch or two . The damp has gone in this area so it has pretty much confirmed the decking is the issue . It seems to be angled towards the house rather than away so I think you’re correct on what we need to do which is lower the decking a bit and also ensure it’s angled away from the house so all the water doesn’t angle towards the house . 

On the window (and the decking ) it feels like I just have to keep away at them unless I want to consider threatening the lack action route (which feels very unlikely to have much success or be worth it ) . All very frustrating but hopefully it won’t be another four months to get anywhere 

Jeepers_Creepers

Could you post a phot of the decking where it meets your house, please? I'm struggling to work out what the issue/cause is. 

run400

Apologies for the late reply I somehow missed the response . Please see attached picture that shows it with the issue . So we’ve basically pulled a few bits of the decking away from the wall by about two inches and it’s now dry in that section even with the torrential rain . I’m not the most handy but for over the winter I’ll probably just try and cut more of a gap then get it purely sorted just after Christmas