My Mum had a cold call from Easylife - the caller quoted an item she had bought , an then proceeded to say she would get 2 free books just £1.95 for postage (which has been taken), she insisted she did NOT want to join a book club and repeatedly ask him to slow down and repeat. This was on the 14th OCT today 22nd she received 2 books with form saying she had signed up to a book club and could cancel within 14 days of the initial "sign up) i.e. 4 days from now. Tried phoning but was 8th in the queue went down to 1 then went back to 5 , she gave up. She emailed the cancellation address on the form [email protected] but that got bounced as domain not known - and indeed it does not. Can't find any reference to easylife book club on the web.
Anyone else come across this ?  Is this another of easylife's clubs or a  scam 


  • ElefantEd
    ElefantEd Forumite Posts: 1,159
    Ninth Anniversary 1,000 Posts Name Dropper
    Did she give any form of payment (bank or card details) over the phone? If not, at least they can't simply take the money. If she can't get in touch any other way, write them a letter (1st class, get proof of postage at a Post Office but don't use any signed for service) cancelling her membership. As k them how the books should be returned - they have to pay the postage, I think, as it is a distance selling situation.
  • janmowbray
    janmowbray Forumite Posts: 2
    First Post
    no she didn't give them any card details at this point - (she had previously ordered goods which arrived ok) She did manage to get through on the phone eventually to cancel , she also notified her bank NOT to process anything more from this company. Don't think she needs to return the books as they were "Paid for" by the initial £1.95 or what ever it was. So all good now. But do worry that other folks could be caught out 
  • lincroft1710
    lincroft1710 Forumite Posts: 17,193
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Unfortunately this isn't the first time Easylife have used these tactics and it probably won't be the last!
    If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales
  • pmduk
    pmduk Forumite Posts: 10,654
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    edited 28 October 2020 at 7:28PM
    Just the word Easylife would have been enough to put me off.
  • ruth56_2
    ruth56_2 Forumite Posts: 51
    Part of the Furniture 10 Posts Combo Breaker
    Just had this happen to my 88yr old mum who made telephone order 26/4 for seat cover and gave her card details to pay. She has since had parcels of books delivered. Refused the first, but second was left on her doorstep...she doesn't read! Bank are disputing the payments but we have stopped her debit card, and I am ringing the "club" tomorrow, along with trading standards as this is immoral and unethical practice to target the elderly and vulnerable. Has caused great distress to her, and lots of work for me. 
  • embers123
    embers123 Forumite Posts: 18
    10 Posts
    Easylife can be a nightmare to deal with
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