Blackvue dashcam failed at 14 months

GeoffJames2

I bought a front/rear blackvue dash cam at Halfords and had it fitted - all was working fine for over a year.

At 14 months (and only 5,500 mile) the rear camera is no longer recording. Halfords have a had a look  - they think the rear camera needs replacing but will not provide a new one under warranty as they only provide a 12month warranty. 

I have written to Blackvue, as sugegsted by Halfords and  quoted UK and EC consumer rights legislation that provides a 2yr warranty.  The company "Blackvue" claim that they are neither the manufacturer or the reseller, and therefore have no obligations toward me (curious position given it is a Blackvue system ) . Blackvue are offering to "assist me to   gett it repaired".  It is unclear what "assist" actually means in this context.

I am not against them repairing the camera(s) under warranty. But this feels like a process to tell me that I need a new part and here is the price?

Any views.  Is Halfords on the hook? should I co-operate with Blackvue and see if they will fix the camera that they don't manufacture free-of-charge?

Geoff

Aylesbury_Duck

GeoffJames2 said:

I bought a front/rear blackvue dash cam at Halfords and had it fitted - all was working fine for over a year.

At 14 months (and only 5,500 mile) the rear camera is no longer recording. Halfords have a had a look  - they think the rear camera needs replacing but will not provide a new one under warranty as they only provide a 12month warranty. 

I have written to Blackvue, as sugegsted by Halfords and  quoted UK and EC consumer rights legislation that provides a 2yr warranty.  The company "Blackvue" claim that they are neither the manufacturer or the reseller, and therefore have no obligations toward me (curious position given it is a Blackvue system ) . Blackvue are offering to "assist me to   gett it repaired".  It is unclear what "assist" actually means in this context.

I am not against them repairing the camera(s) under warranty. But this feels like a process to tell me that I need a new part and here is the price?

Any views.  Is Halfords on the hook? should I co-operate with Blackvue and see if they will fix the camera that they don't manufacture free-of-charge?

Geoff

Blackvue are correct, you have no contractual relationship with them and they have no obligation to you, unless they provided a warranty that is still in effect.  It's Halfords with whom you have consumer rights.  Your route to exercising them is to get an independent report on the camera.  If the fault is inherent, then Halfords have the choice of refunding (which will be a part refund because you've had 14 months' use), replacing or repairing.  

There's no harm in trying to work with Blackvue but if you push too hard, they can just ignore you.

KatrinaWaves

The 'EU two year warranty' is not what you think it is. our CRA actually allows 6 years for a claim, so far and above the 'EU and UK legislation' you are referring to in an attempt to get a resolution. However, if you had read it properly instead of just seeing 'two year warranty' and sending that to Blackvue, you would have seen that after 6 months you may be required to show that the fault is inherent... You would have also seen that your rights are against the retailer.

GeoffJames2

I am pleased to report that Blackvue have just clarified that "assist" does mean that they will repair/replace free-of-charge.  For this I am very grateful and very pleased that we have found a way forward.

Thanks for the comments.

theonlywayisup

GeoffJames2 said:

I am pleased to report that Blackvue have just clarified that "assist" does mean that they will repair/replace free-of-charge.  For this I am very grateful and very pleased that we have found a way forward.

Thanks for the comments.

All in an hour and a half. 

KatrinaWaves

theonlywayisup said:

GeoffJames2 said:

I am pleased to report that Blackvue have just clarified that "assist" does mean that they will repair/replace free-of-charge.  For this I am very grateful and very pleased that we have found a way forward.

Thanks for the comments.

All in an hour and a half. 

We really should charge. One sassy comment on here and everyone’s issues get sorted quickly, out of hours, on weekends. We’re powerful!