0% interest deal ending date

juxta_3

Anybody else finding it virtually impossible to get it in writing, from the credit card issuers the date of when the 0% deal ends?
Handy for them - should we forget but really not on from the customers. Is it done in the hope they get to charge the interest if it's kept out of sight?

[Deleted User]

Which one?  The end date is generally shown on statements, available from customer services and also communicated at least a month before the end date.

foxy-stoat

No, when you do the balance transfer it tells you how long its for.  You would of made a note of it so you can diary the date forward a month or 2 before it ends so you can remain interest free.

Its not the end of the world though as you get told how much interest is going to be charged next month on the monthly statement, just keep an eye out for when the interest is due to be charged and do another BT.

[Deleted User]

When I go to my card online page it says "BT offer 0% transfer to 30/4/22" or whatever
Every statement says "balance £1234 0% to 30/4/22"
There is nothing untoward going on here

molerat

Deleted_User said:

When I go to my card online page it says "BT offer 0% transfer to 30/4/22" or whatever
Every statement says "balance £1234 0% to 30/4/22"
There is nothing untoward going on here

But not every provider does that.  Ideally the regulator should insist that information is provided in the on line sevicing, app and every statement.

mrkds

Some providers are more clear than others. Tesco bank have never sent me anything in writing indicating what date my 0% promotion ends, and it is not mentioned on my statements (only that I am still in the promotional period). I had to phone them to confirm the date.

MallyGirl

I had the same issue with First Direct. I had made a note of when I opened the card so I calculated the approximate end and paid it off before then but nowhere on the statement or in any part of online banking did it quote the actual end date of the deal. After I had paid it off they sent me a warning that it was due to expire soon.

juxta_3

Some provide it in writing on the statement or somewhere if you ask nicely but I just find it astounding that for most of them, it's actually their policy to not provide this in writing even when politely and reasonably requested eg TSB and that you either have to work it out yourself or go by what they tell you on the phone. It's essentially quite an important date given the amount of interest that could be charged and if the date calculated is a day out, how would you go about proving "that's what she told me on the phone"?

Darkslider

juxta_3 said:

Some provide it in writing on the statement or somewhere if you ask nicely but I just find it astounding that for most of them, it's actually their policy to not provide this in writing even when politely and reasonably requested eg TSB and that you either have to work it out yourself or go by what they tell you on the phone. It's essentially quite an important date given the amount of interest that could be charged and if the date calculated is a day out, how would you go about proving "that's what she told me on the phone"?

Like you say, they're not legally obliged to remind you and if you forget they profit from additional interest payments they make so it's no surprise some lenders make it hard to find. I struggle to believe it's anything else. It encourages good discipline though if you want to keep on top of promotional rates at least.

Sharon87

Anytime I lose track of the end date of 0% deal I give the bank provider a call and they tell. I have a spreadsheet with all 0% deals on. i update it each month with what I've paid off, then I can use it to work out which deals are ending first on each card. (I have 4 0% deals on one card for instance)