Nationwide not showing full details of my account and unable to make payment or transfer

General_Grant

I've just sent £16K to my Flex Direct account and then logged in.  It doesn't give full details and says I do not have any accounts which allow transfers or payments!
I wonder whether this is a system error or personal to me.  I'll have to join a queue at a branch, I suppose.

dr_adidas01

General_Grant said:

I've just sent £16K to my Flex Direct account and then logged in.  It doesn't give full details and says I do not have any accounts which allow transfers or payments!
I wonder whether this is a system error or personal to me.  I'll have to join a queue at a branch, I suppose.

Sounds like they may have blocked your account on the suspicion that your £16k may have come from suspicious source. 

You’ll probably find they won’t communicate with you while they investigate where this £16k has come from. 

Also be prepared to show proof of where this money has come from. 

whitesmith

If the above is true and they have blocked your account then I would not waste your time queuing at the branch as they will not be able to help you

you would be better off calling customer services although even they may say they can't help until the investigation is complete

General_Grant

The source of the £16K was from £95K they (Nationwide) sent to one of my other bank current accounts and I'm now losing interest on it.  Not a happy bunny, especially as they now have more than £85K of mine.

General_Grant

Update:  Just logged on and everything working properly again.  Computer said "yes"!!!

whitesmith

It would be unusual for an account to be blocked if money was received from an account not only in your name but one which you have sent money from Nationwide in the past ie it is on your payee list

maybe something else is going on