JD Williams account hacked

cjenks22

Yesterday i received four emails from JD Williams all with orders i did not make totalling £450 , two orders with my address on and another two with a womans name and address in lodnon ( im from wales ) , the items were already dispatched so it was to late to cancel , i contacted jdwilliams and they put a fraud marker on my account and told me to email jd willimams fraud team ( waiting for a response )  i tracked the hermes delivery today and the items were left on the fraudsters doorstep with a picture taken from hermes for proof of delivery , im very worried  and dont know what to do , should i contact the police or wait for a response from the investigations team?

Any advice would be greatly appreciated

Thanks

Aylesbury_Duck

Get straight onto your card company if you have a card linked to the account.  Change all your passwords.  If your JD Williams account has been hacked, there's a chance all your other login details, etc are "out there".

cjenks22

Card was not linked , all passwords have been changed

stragglebod

Were the orders actually placed through your account, or is someone just using your email address and other details?

cjenks22

Through my account stragglebod , they changed the delivery address.

cjenks22

I never knew i had a second account , when i received the cofirmation order emails i logged into my account and everything was as it should be (no pending orders) , i received another order through my email and it was bugging me so i used the same email as the username and a very old password and it logged me into this old account i never knew existed , this is the account the orders were made through.