Can't get Office Enterprise 2007 to load?

gt568

A colleague has just purchased a copy of Office Enterprise 2007 through an employee purchase scheme and we cannot get it to run on a vista laptop.

The drive on the vista laptop reads other CD's, just not this one, and the disc loads on my XP laptop.

Any suggestions? Is it compatible with Vista?

Whitefiver

If I recall, Enterprise Office 2007 comes on a DVD - do you have a DVD reader?

Regards,

White.

gt568

Whitefiver wrote: »

If I recall, Enterprise Office 2007 comes on a DVD - do you have a DVD reader?

Regards,

White.

Well it's not my laptop, but it's brand new, so I'd have thought so.

Whitefiver

Yes, I would have thought so too.

I suppose it is possible that Autorun is disabled. If the DVD is recognised in Windows Explorer, you should be able to find the file to double click on to get it going - often setup.exe. You could have a look inside the autorun.inf file to give you a clue too.

Regards,

White.

gt568

Whitefiver wrote: »

Yes, I would have thought so too.

I suppose it is possible that Autorun is disabled. If the DVD is recognised in Windows Explorer, you should be able to find the file to double click on to get it going - often setup.exe. You could have a look inside the autorun.inf file to give you a clue too.

Regards,

White.

I'm not to sure it's that, it's not even detecting the disc, however it detects any other disc put in it.

My computer however detects the office dvd everytime, but I'm running XP not vista.

Whitefiver

Hi,

It shouldn't make any difference to the recognition of the disk at all, but Office 2007 Enterprise will run on XP with SP2. Are you sure it isn't being recognised? What happens if you try Start/Run/x:/ where x is the drive letter of your DVD drive? If it is being recognised, then Windows explorer should start. If not, then you will get a message about "Please insert a disk into drive x".

Sorry, I cannot help any more, other than suggest you possibly have a duff disk. Maybe worth trying on another PC and aborting the install?

All the best,

Regards,

White

gt568

Whitefiver wrote: »

If it is being recognised, then Windows explorer should start. If not, then you will get a message about "Please insert a disk into drive x".

Sorry, I cannot help any more, other than suggest you possibly have a duff disk.

Windows explorer won't open it, but I don't think the disc is duff as it will load on the XP computer just not the vista one.

Whitefiver

Sorry, final go. Office 2007 definitely runs under Vista (according to MS site anyway - I use XP). Are you sure the drive in the laptop is working on DVDs? Have you tried another one?

Apart from that, I give up - sorry.

Regards,

White.

jonesMUFCforever

Would it be possible to copy the disc to another dvd and try and run it from that.
(Knowing Microsoft there is probably some hidden software on there to stop it but worth a go?)

gt568

Problem solved, thanks everybody.

espresso

gt568 wrote: »

Problem solved, thanks everybody.

Do tell us then!