Ordered a watch remotely (on the phone) - retailer has refused refund

Aylesbury_Duck

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

And you were, weren't you?  You're entitled to change your mind, but that doesn't mean you haven't mucked them about.

gettingtheresometime

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

If I was spending £1500 on a watch then I'd want to see it physically first.

mlv-1967

Aylesbury_Duck said:

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

And you were, weren't you?  You're entitled to change your mind, but that doesn't mean you haven't mucked them about.

This isn't about 'mucking about', it's about knowing my legal rights.

mlv-1967

Were_Doomed said:

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

One could argue that a consumer should research and satisfy themself that a purchase of £1500 will be satisfactory before making said purchase.  

But from the outside looking in it seems your position is a lawful one ... your challenge will be in getting the seller to comply. How did you pay? (I'm hoping you say Credit Card).

I paid by PayPal linked to a credit card (Amex).  

Aylesbury_Duck

mlv-1967 said:

Aylesbury_Duck said:

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

And you were, weren't you?  You're entitled to change your mind, but that doesn't mean you haven't mucked them about.

This isn't about 'mucking about', it's about knowing my legal rights.

Which you absolutely have.  I'm not denying that.  Merely passing comment on your messing them around.  You're at liberty to ignore that if you don't appreciate it.

mlv-1967

gettingtheresometime said:

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

If I was spending £1500 on a watch then I'd want to see it physically first.

In many cases this isn't possible unless you are willing to travel to London or any other large city.  Anyway, this is beside the point as I changed my mind well before the item was delivered to me.

mlv-1967

Aylesbury_Duck said:

mlv-1967 said:

Aylesbury_Duck said:

mlv-1967 said:

KatrinaWaves said:

Well if that’s indeed not covered what a shame that consumers are able to mess businesses around like that, getting them to order things in for them and then changing their mind on a whim... 

If I am entitled to change my mind then I can.  I don't know what you are insinuating!  More often than not it is businesses who mess consumers around by being unreasonably inflexible.  Spending £1,500 on a watch is not a small or casual purchase, so you need to be completely happy before parting with your hard earned cash. 

And you were, weren't you?  You're entitled to change your mind, but that doesn't mean you haven't mucked them about.

This isn't about 'mucking about', it's about knowing my legal rights.

Which you absolutely have.  I'm not denying that.  Merely passing comment on your messing them around.  You're at liberty to ignore that if you don't appreciate it.

Perhaps I am mucking them about and I am sorry about that - I have apologised for that.  

mlv-1967

I have now started a dispute through Amex.  Hopefully they understand UK consumer law!   

Spank

Doubt that will go anywhere, Amex paid PayPal, not the company, you would have been better to bypass PayPal altogether.

unholyangel

mlv-1967 said:

I have now started a dispute through Amex.  Hopefully they understand UK consumer law!   

When you say via PayPal, do you mean PayPal checkout or you logged into your PayPal account and effectively transferred £1500 into your PayPal from amex? 

PayPal can break the chain required.

Plus, are you 100% sure it's a credit card and not a charge card? It does make a difference to your rights.