Please help Black Horse PPI nightmare
in Reclaim PPI & other insurance
9 replies 142 views
Hi, can anyone give me some advice on a PPI claim with Black Horse? I began a claim in March 2019 when I requested a copy of my loan agreement. They sent a letter asking for evidence of my name change. I sent a copy of my marriage certificate. I heard nothing from them! I decided to go through the Claims Guys! Big mistake! A result came back with PPI located. Fantastic I thought. A complaint was sent to Black Horse May 2019. Claims guys nightmare with updates! Over a year and a half of waiting. Finally in the last week Black Horse day they sent a letter to me in July saying the claim is out of jurisdiction! How can this be when I put a claim in before the deadline?! Claims guys say for me to ask for a copy of the letter and now they cannot help me further. What should I do now? Try and contact Black horse or the ombudsman? Please help! I have been waiting long enough and now just fed up. But I won’t give up! Thank you for reading!
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This could be a couple of things.
a) either the complaint was not submitted in time as suggested above or
b) they did not sell the PPI.
Black Horse are only liable for PPI sales that they made. They are not liable for PPI sales made by third parties. Such as car dealers etc. In those cases, the third party is liable.
So, did Black Horse sell this loan and PPI to you directly or did you buy it through a car dealer or retailer etc?
You/The Claims Guys sent the complaint to the wrong company.