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Am I forced to dial and expensive number for Aldi Warranty?

themaverick1953

themaverick1953 Posts: 176 Forumite

Part of the Furniture

100 Posts

Combo Breaker

19 October 2020 at 3:20PM in Consumer rights

A saw I purchased 362 days ago (with a 3 year warranty) has failed. The number they have given me is 0080092583788 which I believe is an expensive phone number made to look like a free 0800 number. Do I have to accept and cough up for the call. I expect I will be kept waiting a long time.

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Comments

Penguin_ Posts: 1,533 Forumite

19 October 2020 at 3:22PM

080092583788 seems to be a number Aldi use for warranties & as its 0800 its free from BT Landlines.

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Sandtree Posts: 10,628 Forumite

19 October 2020 at 3:23PM edited 19 October 2020 at 3:30PM

Checking my online call coster it states its free to call from my providers though think more generally landline and VOIP providers its free and mobiles seem to generally charge as an international call.

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Hasbeen Posts: 4,404 Forumite

19 October 2020 at 3:33PM
Warranty with MFG/Supplier: German. Tel Number:

Business Name:WALTER Werkzeuge Salzburg GmbH
Business Type:Privately-owned business
Trade Register Number:FN53484d
VAT Number:ATU43227003
Phone number:0080092583788
Customer Services Address:Gewerbeparkstraße 9
Anif
Salzburg
5081
AT
Business Address:Gewerbeparkstraße9Anif5081AT
The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
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Sandtree Posts: 10,628 Forumite

19 October 2020 at 4:30PM

Penguin_ said:

080092583788 seems to be a number Aldi use for warranties & as its 0800 its free from BT Landlines.

Its not 0800 but 00 800 - an international freephone number rather than a UK only one.

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lammy82 Posts: 594 Forumite

20 October 2020 at 2:19PM

00800 numbers are free from a landline but not necessarily so from a mobile. So use the landline.

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