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Am I forced to dial and expensive number for Aldi Warranty?

themaverick1953
themaverick1953 Posts: 176 Forumite
Part of the Furniture 100 Posts Combo Breaker
in Consumer rights
A saw I purchased 362 days ago (with a 3 year warranty) has failed. The number they have given me is 0080092583788 which I believe is an expensive phone number made to look like a free 0800 number. Do I have to accept and cough up for the call. I expect I will be kept waiting a long time.

Comments

  • Penguin_
    Penguin_ Posts: 1,594 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    080092583788 seems to be a number Aldi use for warranties & as its 0800 its free from BT Landlines.
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    edited 19 October 2020 at 3:30PM
    Checking my online call coster it states its free to call from my providers though think more generally landline and VOIP providers its free and mobiles seem to generally charge as an international call.
  • Hasbeen
    Hasbeen Posts: 4,404 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Warranty with MFG/Supplier: German. Tel Number:

    • Business Name:WALTER Werkzeuge Salzburg GmbH
    • Business Type:Privately-owned business
    • Trade Register Number:FN53484d
    • VAT Number:ATU43227003
    • Phone number:0080092583788
    • Customer Services Address:Gewerbeparkstraße 9
    • Anif
    • Salzburg
    • 5081
    • AT
    Business Address:Gewerbeparkstraße9Anif5081AT
    The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon
  • Sandtree
    Sandtree Posts: 10,628 Forumite
    10,000 Posts Fourth Anniversary Name Dropper
    Penguin_ said:
    080092583788 seems to be a number Aldi use for warranties & as its 0800 its free from BT Landlines.
    Its not 0800 but 00 800 - an international freephone number rather than a UK only one. 
  • lammy82
    lammy82 Posts: 594 Forumite
    Part of the Furniture 500 Posts Name Dropper
    00800 numbers are free from a landline but not necessarily so from a mobile. So use the landline.
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