Virgin Credit Account online access ceasing January 2021

john539

Will MSE go same way ?
Probably with what they did to these forums with their fancy but disastrous replatform.
Sometimes better to remain a dinosaur.

[Deleted User]

Just as a lot of PC programs are becoming browser based, websites are shutting down and becoming mobile app only. Strange times.

bubieyehyeh

Think its more about being easier to extract data about you from an app, than a browser.

Stuart_W

If anyone doesn't have a smartphone and wants to continue using their computer, then an Android emulator (Bluestacks is a reasonable free one) could theoretically always be used, but someone that doesn't want a smart phone probably doesn't want to do this either, but the option is there.

DoctorBob

Just emailed them to say if there's no alternative to a smartphone, then I will just have to close my account, and I encourage  everyone else in the same position to do the same.  
customerrelations@virginmoney.com
Just changed my phone from a non-camera Nokia to an iPhone4. But, the iPhone 4 will not run most apps these days, banking and the NHS included. I am over 70 and cannot afford to buy an iPhone 7 or later version. Phones for me are PHONES, the thing with which you make and receive TELEPHONE calls. I do not need it to do anything else. I have only made ONE call using the iPhone4 in the last 3 months, costing me £7 per month (ironically with Virgin Mobile!). As mentioned before, this move is going to move older people away from on-line banking, just when they were getting used to it, and is a form of positive discrimination  towards younger people. I guess Virgin just don't want business from older people or those with older smartphones anymore. 

Novice_investor101

I use the app, & rarely log in to the website. My only niggle is that if I want to cancel my direct debit to the card then the app cant do that, only available on the website. I hope they fix that issue otherwise the only way to do it is cancel with the bank. 

DoctorBob

@Stuart_W:  I'm not sure I would fully trust a free 3rd party emulator like bluestacks with banking details. I can protect my PC with anti-virus and anti-phishing software. and of course, it's not mobile being a tower in my home.

Stuart_W

DoctorBob said:

@Stuart_W:  I'm not sure I would fully trust a free 3rd party emulator like bluestacks with banking details. I can protect my PC with anti-virus and anti-phishing software. and of course, it's not mobile being a tower in my home.

I think that's a fair assessment. I would not want to be with an app-only bank and would similarly move accounts if that was the stark option I was presented with. I have banked online since 1999 and wish to continue to do so. I use my bank's app but very much in a supplementary capacity to banking through my computer. (oh, and if you use a phone as a phone then I'd ditch the iphone4 as £7/month for a handful of phone calls is a bit of a scam. Grab a basic Nokia again and use a budget SIM card)

molerat

It would not be so much of a problem if they had a fully functioning app and not the half useful POS they are using at the moment.

Anyone else having problems logging in to their on line account ?  It doesn't recognise my details and lost login details are incorrect ?  Wondered if it was a general problem or just me.

JamesPeter

molerat said:

Anyone else having problems logging in to their on line account ?  It doesn't recognise my details and lost login details are incorrect ?  Wondered if it was a general problem or just me.

No, it is not just you. I have exactly the same problem.

When I can be bothered to wait in the call queue to speak to them I might hopefully get it resolved.

Or it may join my Jaja card in the shredder and a letter sent to them to close my account.