Queens Retail Park, Preston - Euro Car Parks PCN

gobeye

Hi everyone, I have read the newbie guidance but I have a specific question that I could do with some advice on.

I have just received a PCN from Euro Car Parks for exceeding the maximum period allowed at Queens Retail Park in Preston on the 10th of October. I am not going to contest that I did exceed the time (we commented on existing that we were about 40 minutes over the 3 hours) but I did visit numerous different retailers which was the reason I exceeded the time. I spent a whole hour at Energi - Trampoline Park, followed by Smyths, The Range, Food Warehouse and Aldi. I know the guidance is to contact the retailer or the landowner as the first port of call. I have no idea who the landowner is but of the retailers who do you think I will have success with and what method should I use?

Redx

It's probably a managing agent for a retail park , so find out who that is and complain to them

Ask the retailer's who they rent from

Check with the council who pays the business rates for the site

twhitehousescat

i would contact each and every one of the retail outlets you visited 
photocopy your charge notice , and hand it to manager of each venue , along with purchace details ans copy of recept if possible add your email address and say you expec t email confirming cancilation asap 

tell them that this has left a bad taste in your mouth , and 1: you feel like returning un used goods , 2: you will not use site again 

you were a valid customer , and due to staff shortages and covid delays , you have ended up with £100 ticket 

in other words SORT IT PAL (pal = manager)

D_P_Dance

IMO many of these tickets attempt to impose unfair T&C on the consumer,  if you are buying a sofa, havig your hair done, selling your scrap gold, having a game of table tennis, having a meal, or letting small fish hoover your toes, 3 hours is unlikely to be long enough.  Read this.

https://www.gov.uk/unfair-terms-in-sales-contracts/unfair-consumer-contracts

Nine times out of ten these tickets are scams, so consider complaining to your MP, sometimes it can lead to cancellation.,

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers. On 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, and hopefully this will become law shortly

gobeye

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Umkomaas

gobeye said:

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Well done you, excellent outcome. Plan A, as per the NEWBIES FAQ sticky, comes to the rescue - retailer/landowner complaint in the first instance often returns positive results. 

Redx

gobeye said:

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Well done , you followed my advice about plan A , followed it and got a quick result !!

Coupon-mad

gobeye said:

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Great - could you post about this on SUCCESSFUL COMPLAINTS (linked in the NEWBIES thread) and say who people should contact for this retail park?  It is not enough just to post on this thread alone, as no newbie will find it once it drops down.

Hellodavid87

gobeye said:

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Hello, could you possibly share these details as I have e also been stung with a hefty parking charge. Its the last thing you need when coming close to our wedding day. Thanks

Fruitcake

Hellodavid87 said:

gobeye said:

Thanks for the help everyone. I managed to find details of the managing agent and a quick email has got the PCN revoked so an excellent result!

Hello, could you possibly share these details as I have e also been stung with a hefty parking charge. Its the last thing you need when coming close to our wedding day. Thanks

The OP hasn't been on MSE for five months, so may never see your post. You could try a PM but there is no guarantee they will ever receive it.