Ombudsman problem

Furbydog

Eon has pursued me for a final bill of £587, which is know is wrong from previous years use age. Contacted eon dozens of times with no joy. So went to ombudsman, who rejected my claim and also rejected my appeal. The same man did both reviews.
i can prove eon calculated my bill to £1142 from 1/5/19 to 5/6/19, and £626 for the rest of the year, obviously wrong. I now have Eon sending threatening emails, what can I do??

tim_p

Can you post the meter readings from those dates please, along with your tariff / standing charge.  Give us some numbers to crunch

MWT

Early actual readings would help as well, as for example if the year prior to 1/5/19 had all been estimated readings then the £1142 bill could have been covering a larger period.

MalMonroe

You can try phoning them - 
"Complaints. If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000". I know it's a pain but it's their preferred way of contacting customers.

I had trouble with Bulb last year and took my complaint to the Ombudsman, who rejected my claim and then rejected my appeal, similar to your experience. Makes me wonder what good these Ombudsmen (mine was a woman though - and she did both reviews, when I'd hoped that someone more senior would be doing the final one) are. 

I switched from Bulb to E.On last October, BIG mistake!! They have also been useless but I can't bear wasting time complaining to the Ombudsman/woman because I doubt it will get me anywhere. I'm switching at the end of the month and now they want to talk to me, have left me two phone messages and I've yet to respond. They ignored me for twelve months and now when I'm leaving all of a sudden they are desperate to talk. I'd try phoning on the complaints number.  And then I'd send all the information I had to their office - although they're probably all working from home! It's such a farce.

[Deleted User]

Furbydog said:

Eon has pursued me for a final bill of £587, which is know is wrong from previous years use age. Contacted eon dozens of times with no joy. So went to ombudsman, who rejected my claim and also rejected my appeal. The same man did both reviews.
i can prove eon calculated my bill to £1142 from 1/5/19 to 5/6/19, and £626 for the rest of the year, obviously wrong. I now have Eon sending threatening emails, what can I do??

By going to The Energy Ombudsman you agreed to third-party arbitration. You are now contesting the outcome. The Energy Ombudsman has ruled in favour of the supplier and your options going forward are now limited. If you can prove E.oN has billed you incorrectly, then why was this evidence not given to The Energy Ombudsman? 

PS. Getting posters on this forum to agree that you have a case against a supplier is meaningless. If the supplier decided to take you Court, it would be entitled to use The Energy Ombudsman’s Decision in support of its case.

matelodave

Is this another case of not sending in readings, relying on estimates, not checking bills and then getting stung with a ginormous bill. Was last years consumption based on actual meter readings or just estimates.
I assume that the ombudsman had all the info that was available from both you and E0n and has made their decision based on that.

Did you have and keep meter readings and up to date accurate bills to refute Eons claim. It's always a good idea to not only send in regular readings, but to also check, download and save your bills so you have your own evidence.

As Dolor says, if you disagree with the ombudsman then your only recourse is to go to court, however the court will take into account the findings of the Ombudsman when making their judgement. You would have to have some very compelling new evidence to persuade a court to overturn an ombudsman's decision.

Hasbeen

Furbydog said:

Eon has pursued me for a final bill of £587, which is know is wrong from previous years use age. Contacted eon dozens of times with no joy. So went to ombudsman, who rejected my claim and also rejected my appeal. The same man did both reviews.
i can prove eon calculated my bill to £1142 from 1/5/19 to 5/6/19, and £626 for the rest of the year, obviously wrong. I now have Eon sending threatening emails, what can I do??

It appears the ombudsman did not agree with "proof"

What bearing does previous years usage have on a different year? Where you in debt from previous year?

So EON charged you £1142 for one months usage and £626 for the rest of the year?

Present your proof here, actual and estimated readings, tariff photos of bills etc.

Someone will work it out.

Furbydog

Furbydog

Thank you everyone for your help, I didn’t have any evidence from eon despite asking them, they blocked my online account as I went to Scottish Power. I have never had any debt on my accounts either. The evidence I have is from the ombudsman’s case file.
There was a meter change on the 5/6/19, a reconditioned meter was installed.

MWT

Are you saying that a new meter was fitted on 5/6/19 and they incorrectly used the opening reading on the reconditioned meter instead of the closing reading on the old meter that was replaced, for the previous periods billing?

victor2

Lokking at the financial statement (which is unfortunately quite hard to read), it appears that you started on a zero balance and were paying £112 per month, which was less than your usage. So a debit balance built up and you ended up with a final closing balance of £587.73, which was collected by direct debit and then you cancelled it?

It doesn't look like there was an error in the meter change, but you simply weren't paying enough for your usage. OP, is it your calculation of £1142 for just over a month's usage or E.on's?

That's the only way I can see that E.on and the ombudsman agreed you had been correctly charged. Did you keep your actual statements from E.on, or are they now lost because you didn't download them and your account is closed?