Where do we stand with BA?

Ben1989

Silly question but have you called BA and actually asked for a refund?

Paulaviki

Ben1989 said:

Silly question but have you called BA and actually asked for a refund?

Yes. They have refunded me the taxes only as the flight isn’t cancelled, even though I can’t get on it that’s not grounds for a full refund apparently!

eskbanker

Paulaviki said:

Ben1989 said:

Silly question but have you called BA and actually asked for a refund?

Yes. They have refunded me the taxes only as the flight isn’t cancelled, even though I can’t get on it that’s not grounds for a full refund apparently!

Correct, airlines aren't responsible for passenger entry requirements in the destination country, so aren't obliged to refund you the ticket cost if the flight operates, but under any circumstances involving not boarding a flight, they have to reimburse the government taxes.

mattyprice4004

Paulaviki said:

Ben1989 said:

Silly question but have you called BA and actually asked for a refund?

Yes. They have refunded me the taxes only as the flight isn’t cancelled, even though I can’t get on it that’s not grounds for a full refund apparently!

They are correct, as above - you being ineligible for entry isn't their issue.

silvercar

Lindsk said:

Paulaviki said:

I’ve spoken to my travel insurance and it looks like I should be covered but need to call the claims team Monday to
confirm. Thank you!

It is really good that your insurance will help - did they say how close to the flight you could claim? Do you need to provide proof that BA will not cancel or anything like that?
I am in a similar (kind of) situation - we are due to fly to Costa Rica at the end of November, BA have published their November schedule and will be flying there from November. FCO say essential travel only, but BA are saying they will be flying there 2 x week. We booked in Feb this year, but bought insurance mid-Nov last year as it was a rolling insurance, so are worried that it will run out before we are due to fly. 
So stressful - this is the last time I am so organised booking flights.... 

BA's 'book with confidence' has been extended, so will now cover your November flight.