Talktalk replacing entertainment boost with now tv

in Phones & TV
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jukn1jukn1 Forumite
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I renewed my contract with Talktalk in August, on the basis of landline, faster fibre and the entertainment boost which gave me the channels I wanted to view and the ability to record those channels. Yesterday I received an email stating that from next year the entertainment boost will be withdrawn and if you wish you can replace it with now tv which doesn't provide all of the channels I currently have and doesn't allow you to record those channels. I am really unhappy with this but not sure if the TV forms part of the core contract although I made it clear when I took out the contract that I did not want NOW TV which at the time was an option. How do I stand with cancelling the contract now that i am two months in and they have changed the package?

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  • edited 17 October 2020 at 10:27AM
    JJ_EganJJ_Egan Forumite
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    edited 17 October 2020 at 10:27AM
    TV usually not part of the core but an add on .
    You need to speak to TT first .
    Also check TV contract end dates .
    Its the same BT have moved stuff to now TV .
  • jukn1jukn1 Forumite
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    The difference with BT is that you can record the NOW tv stuff which you can't with TalkTalk. However having looked at the options I think I may go down the route of keeping the landline, fibre with TalkTalk and cancelling the TV and taking just the TV with sky which would give me what I am losing with Talk Talk. I can't help wondering if other TalkTalk customers realise they will lose the recording facility.
  • TalkTalkTalkTalk Forumite, Organisation Representatives - Private Messages may not be monitored
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    jukn1 said:
    I renewed my contract with Talktalk in August, on the basis of landline, faster fibre and the entertainment boost which gave me the channels I wanted to view and the ability to record those channels. Yesterday I received an email stating that from next year the entertainment boost will be withdrawn and if you wish you can replace it with now tv which doesn't provide all of the channels I currently have and doesn't allow you to record those channels. I am really unhappy with this but not sure if the TV forms part of the core contract although I made it clear when I took out the contract that I did not want NOW TV which at the time was an option. How do I stand with cancelling the contract now that i am two months in and they have changed the package?
    Hi jukn1,

    I'm really sorry you're disappointed with the changes, our Loyalty Team will be able to take a look at the best options for you in regards to your package, you can reach them on 0345 172 0046 between 9am and 7pm, Monday - Saturday. If you have any questions or concerns at all, please don't hesitate to reach out to my team directly on Facebook or Twitter (@TalkTalk), or by registering and posting on our Online Commuinity.

    Thanks,
    Becky - TalkTalk
    Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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