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I feel that I was taken advantage of by my vet

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  • UndervaluedUndervalued Forumite
    6.3K posts
    Eighth Anniversary 1,000 Posts Name Dropper
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    Aranyani said:
    nora_nora said:
     If you cannot afford that there are PDSA vets like I've already said. Are you saying absolutely anybody should be able to have a pet even if it suffers because they can't afford to pay vet bills?
    No I am not.
    As I said any pet owner should budget responsibly and either have insurance or the means to cover the level of treatment that insurance would provide. However worst case scenarios can wildly exceed this and as I mentioned, five figure bills are not unheard of and this will continue to increase. Many people, who are otherwise excellent pet owners, simply cannot afford that level and I am not sure they should be excluded from pet ownership.
    I agree that they shouldn't be excluded from pet ownership and that's partly why I think the pet insurance sector should be more tightly regulated as its actually very little help to those people currently, but there are other options for people who are on very low incomes such as PDSA, Blue Cross etc, and that is clearly not the OP's situation anyway. 
    Indeed but like so many charity and welfare situations, the problem tends to be the grey areas in-between.
  • Dymphna60Dymphna60 Forumite
    181 posts
    100 Posts Second Anniversary Name Dropper
    I think that it is fair enough that the OP is annoyed with the vet and I too would be wanting to to talk to the person in charge of the practice about it ( not sure of the exact set up - if the emergency care was provided by the practice or maybe a partner practice) . 
    Of course the vet couldn’t be sure exactly what would be needed until the dog was under anaesthetic and on the table but it is unlikely that there was no opportunity for anyone to call the OP and say it is worse than I thought much more will be needed . In fact it does sound like they called but didn’t say that it would be costing 3-4 times more . 
    The OP doesn’t say he wouldn’t have agreed to pay just that he wasn’t consulted. 

    To weigh in on the should you be allowed a pet if you haven’t got the means to afford £20 -30 40 thousand as some of these referral vets are going to charge . What if you have a dog  you have £25000 in your pet account you spend most of it to save your dog   Should you then give the dog away because you no longer have that money if something else happened in a short space of time ? 
    I always think of myself as a middle of the road person. I am lucky enough to have savings to pay for vet care . In my mind it is about £30, 000. But it doesn’t mean I would . There is a lot of grey between a few weeks discomfort followed by return to healthy life and buying a few weeks extra for an already very sick animal.
    it would among other things depend on the animals personality . In my own experience , my daughters horse sustained a broken leg ( splint  bone ) . How bad this injury was only came to light after a few days and a specialist referral so the decision to continue treating or not was harder . We went ahead but as well of the expense it was very hard on her . Hours and hours of work a week , hard on the horse a very prolonged period of box rest , injections, pain meds dressings . 
    He has made a full recovery and she would do it again but she wouldn’t if it was her other horse . Not because she loves her less but that horse just wouldn’t tolerate it , not the box rest , not the handling . 
    Like humans what is right for one isn't right for all . 
  • nora_noranora_nora Forumite
    115 posts
    100 Posts Name Dropper
    Dymphna60 said:
    I think that it is fair enough that the OP is annoyed with the vet and I too would be wanting to to talk to the person in charge of the practice about it ( not sure of the exact set up - if the emergency care was provided by the practice or maybe a partner practice) . 
    Of course the vet couldn’t be sure exactly what would be needed until the dog was under anaesthetic and on the table but it is unlikely that there was no opportunity for anyone to call the OP and say it is worse than I thought much more will be needed . In fact it does sound like they called but didn’t say that it would be costing 3-4 times more . 
    The OP doesn’t say he wouldn’t have agreed to pay just that he wasn’t consulted. 

    To weigh in on the should you be allowed a pet if you haven’t got the means to afford £20 -30 40 thousand as some of these referral vets are going to charge . What if you have a dog  you have £25000 in your pet account you spend most of it to save your dog   Should you then give the dog away because you no longer have that money if something else happened in a short space of time ? 
    I always think of myself as a middle of the road person. I am lucky enough to have savings to pay for vet care . In my mind it is about £30, 000. But it doesn’t mean I would . There is a lot of grey between a few weeks discomfort followed by return to healthy life and buying a few weeks extra for an already very sick animal.
    it would among other things depend on the animals personality . In my own experience , my daughters horse sustained a broken leg ( splint  bone ) . How bad this injury was only came to light after a few days and a specialist referral so the decision to continue treating or not was harder . We went ahead but as well of the expense it was very hard on her . Hours and hours of work a week , hard on the horse a very prolonged period of box rest , injections, pain meds dressings . 
    He has made a full recovery and she would do it again but she wouldn’t if it was her other horse . Not because she loves her less but that horse just wouldn’t tolerate it , not the box rest , not the handling . 
    Like humans what is right for one isn't right for all . 
    To be fair worst case financial outlay for a dog & worst case financial outlay on a horse are worlds apart. You can't exactly take your horse to Harmsworth animal hospital to be fawned over by Rolf Harris & the BBC film crew if you can't afford to pay the vet bill. A dog with a severely broken leg is much more likely to survive major surgery than a horse with a similar injury. More often than not euthenasia is the default for a horse with broken legs, it's not for a dog - it's a last resort.
  • Dymphna60Dymphna60 Forumite
    181 posts
    100 Posts Second Anniversary Name Dropper
    Nora - Nora whilst horses are extremely expensive. It doesn’t remove the whole grey area . 
    We don’t actually know what is wrong with the OP s dog or it’s prognosis. 
    I used the horse because it happened. Both equine vets felt that to try and repair or euthanasia were equally valid. 
    My choice of animal are cats . I have had quite a few over the years . My present cat does worry me , he has a very low tolerance for anything he doesn’t agree with, nearly died from distress following a minor surgery . So what I would put him through would be tailored to him . 
    I have had another cat that developed renal disease after a catalogue of events from a cat bite , he was a different cat altogether and excepted his medication, vet trips , bloods with a calm stoicism  for years until one day he just turned his head to the wall and said no more . 
    So I was more saying we don’t know what the OPs pets prognosis is . We don’t know that it  is a broken leg . Could be say bladder damage requiring repeat catheterisation. He may think that for this dog that is unacceptable. You may feel differently about yours . 
    I also don’t think that it removes the lack of consultation from the vets when they realised that the work would be very much more expensive. And that in turn doesn’t mean that the OP is ungrateful for the vets skill and expertise. 
  • nora_noranora_nora Forumite
    115 posts
    100 Posts Name Dropper
    Dymphna60 said:
    Nora - Nora whilst horses are extremely expensive. It doesn’t remove the whole grey area . 
    We don’t actually know what is wrong with the OP s dog or it’s prognosis. 
    I used the horse because it happened. Both equine vets felt that to try and repair or euthanasia were equally valid. 
    My choice of animal are cats . I have had quite a few over the years . My present cat does worry me , he has a very low tolerance for anything he doesn’t agree with, nearly died from distress following a minor surgery . So what I would put him through would be tailored to him . 
    I have had another cat that developed renal disease after a catalogue of events from a cat bite , he was a different cat altogether and excepted his medication, vet trips , bloods with a calm stoicism  for years until one day he just turned his head to the wall and said no more . 
    So I was more saying we don’t know what the OPs pets prognosis is . We don’t know that it  is a broken leg . Could be say bladder damage requiring repeat catheterisation. He may think that for this dog that is unacceptable. You may feel differently about yours . 
    I also don’t think that it removes the lack of consultation from the vets when they realised that the work would be very much more expensive. And that in turn doesn’t mean that the OP is ungrateful for the vets skill and expertise. 
    I've never disagreed that the vet should have at least contacted the op to tell them it was going to cost more, it's the rest of it i find difficult to agree with. 
  • SaintJudySaintJudy Forumite
    104 posts
    10 Posts Name Dropper
    I don't know if this is relevant but when my vet gives me estimates they never give the price including VAT so when I get to pay it's always more than I had in my head. I'm used to it now though!
  • ace33ace33 Forumite
    47 posts
    10 Posts
    Unfortunately these emergency vets are now owned by large chains and they have a monopoly as all the independant vets use them for ease. 2 of our cats came in with large wounds and I rushed them to the eVet, he said they would likely be 3 times the price and he was so busy he wouldn't be able to operate for at least a few hours. I asked him if we could do enough to keep them comfortable to take them to the regular vet in the morning, especially as that is all they were going to do anyway. Cost 600 for the eVet and 500 for them to be operated on the next day. I have never seen so many people come and go to the eVet while I was waiting in the car park.

    Sometimes vets are so used to insured pets they will run every test under the sun. You often have to be firm with them and ask them to try cheaper options and only do what they feel is necessary.
  • riceliamriceliam Forumite
    3 posts
    First Post
    MoneySaving Newbie
    Thanks for all the comments.

    so... I don't no where to start.

    iv been very unsatisfied from the moment I picked whinny up. I walked in talking £1000-1500 then getting a £4000 bill and taking her home the next day.

    i was told to come back mid week for a check up. And all I got was a vet came to reception a checked her heartbeat and temperature. I was told they was both fine.  

    I explained to the vet she wasn't eating or drinking by herself and we was told to try different feeds to tempt her. 

    Its been nearly 2weeks now and she isn't eating enough or drinking enough and loosing so much weight. so we decided to get another opinion from another vets. 

    We take whinny in to a different vet this Saturday and the way it was put to us was OMG! It's like they patched her up and sent her home to die.

    Apparently she should have had a feed tube from the start and I was told that no way would they treat a dog in this condition and not keep it in for at least a week.

    we asked the original vets to send my notes and all details over and they was never sent.

    the new vets asked the original vet to sent notes and details and didn't get sent.  

    I was was advised to put her down yesterday  after doing blood test as her kidney was shot to bits.

     We don't no if the impact of the car hitting her or the fact she has been on so much medication with no drip feed and fluids has knackered them.  We don't think she ever had a blood test as it's not on my original invoice.

    The vets I went to for a second opinion said I really should send a complaint in. Even though I won't get my money back.

    she was my best little mate and I feel I put her through hell by taking her to the wrong vet. 



  • riceliam said:

    she was my best little mate and I feel I put her through hell by taking her to the wrong vet. 

    Hi Liam
    I have no advice, however, I just wanted to say that I was saddened to hear of your experience. You clearly love your pet dog and I'm sure she feels loved by you. Despite feeling the way you do (as above), as a responsible and loving owner; you did what was best and sought veterinary care. 
    I hope you have family/friends that can support you emotionally at this difficult time.
    Kind regards
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