Strange letter from Homeserve

naedanger

It seems quite surprising they are refunding the full premium. I would have thought it would have been sufficient that they refund the increase. 

Mind, it is a huge increase.

Silvertabby

Just received a similar letter from our car insurers (RIAS).

  Mr S was all over this at our last renewal - he keeps previous documents to compare, obtains other quotes, then rings insurer to say that he could get the same amount of cover elsewhere for cheaper - and what can they offer.  He got this year's insurance down to £5 less than last year's.

The way I read this letter was that the insurance company had been required, by law, to print last year's premium next to the current premium, so those not as organised as Mr S could see that it had changed.  We just ignored the letter.

Zeno2017

I received the same homeserve letter and after declining the £25 offer I was contacted by Customer Relations and they have refunded full years premium paid into my account. Don't accept first offer !!

Silvertabby

Zeno2017 said:

I received the same homeserve letter and after declining the £25 offer I was contacted by Customer Relations and they have refunded full years premium paid into my account. Don't accept first offer !!

Are you sure that they haven't cancelled your policy?

Zeno2017

I had already cancelled the policy before I received the letter.