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EON complaints
803etaylor
Posts: 1 Newbie
in Energy
So having being turned down for credit I paid to get my score from Experian. (knowing I had paid all my bills on time etc)
Experian is showing I have 5 EON accounts, all for the same amount owed - £179 all opened on the same day Nov 2017, all my name, address and DOB.
I contacted EON and explained - computer said No, no one could help
Was assured someone would contact me within 5 days to sort, had to wait on the phone for an hour again to be told it will be another week.
This is deffo their error, Experian can't help, they are saying they just report what they get told.
Can't pursue with omnibudsman for 8 weeks but could really do with it getting resolved asap
Anyone got any ideas? thanks in advance
Experian is showing I have 5 EON accounts, all for the same amount owed - £179 all opened on the same day Nov 2017, all my name, address and DOB.
I contacted EON and explained - computer said No, no one could help
Was assured someone would contact me within 5 days to sort, had to wait on the phone for an hour again to be told it will be another week.
This is deffo their error, Experian can't help, they are saying they just report what they get told.
Can't pursue with omnibudsman for 8 weeks but could really do with it getting resolved asap
Anyone got any ideas? thanks in advance
0
Comments
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You could always post in the Credit Files and Ratings forum ?
You will get more advice than here on the Energy forum.
Have you followed Experians procedure and raised a dispute on their site?
https://www.experian.com/blogs/ask-experian/credit-education/faqs/how-to-dispute-credit-report-information/
The world is not ruined by the wickedness of the wicked, but by the weakness of the good. Napoleon0
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