Tesco Slough APCOA help

abipat

kisaki757 said:

Coupon-mad said:

APCOA is now the PPC that Tesco use, £70 reduced to £20.

Not to be paid though.   ALWAYS ALWAYS COMPLAIN TO THE RETAILER, FIRST.

Do what the NEWBIES thread tells you and add a sentence to replace the one about PDT machines in the template appeal, saying that you can see the NTK is non-POFA so they may as well cancel because they can't hold you liable.  Same as the CP Plus thread currently on page one - works  a treat.

Please don't post asking which BOX TO TICK on APCOA's appeal page...fed up with people asking that.  If they read the NEWBIES thread, everyone knows NOT to tick 'I was the driver and' and I am not sure how much clearer the NEWBIES thread can make it...

P.S. I edit the NEWBIES sticky thread often.  The date I started it is not the date last edited!

Thanks for your reply!

FYI, it's £70 reduced to £30 in my case. Maybe they've increased it recently - not enough suckers are paying in?!

I plan to go in store later this week and complain to a manager. I don't have much hope, though, the employees at that store are not exactly the best or helpful. Assuming by a miracle they do agree to get rid of the charge, what evidence can I ask from Tesco to prove they did so (i.e. they're not saying it just to get rid of me)?

If the complaint fails, I will do the appeal on the apcoa page (I won't tick "I was the driver" ). I'll use the template in the newbie thread but I am thinking to make some changes so it suits my situation. I am not good with legal lingo - does the below look right? I highlighted what I changed

Also the letter was sent 1 month after the fact. I understand that means the keeper can't be liable. Do I have to mention it in THIS letter or the next appeal if this one fails?

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle and time stamps when they were captured as they are not visible in the letter you provided.

If the allegation concerns failure to validate the parking, please be advised the validation machines at this store have not been functioning for months. The data supplied in response to this appeal must include proof that the validation machines were operational on the date of the alleged event.  

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.

kisaki757 : Did u got it cancelled? I too received one today. I would appreciate if you share your outcome.

Fruitcake

abipat said:

kisaki757 said:

Coupon-mad said:

APCOA is now the PPC that Tesco use, £70 reduced to £20.

Not to be paid though.   ALWAYS ALWAYS COMPLAIN TO THE RETAILER, FIRST.

Do what the NEWBIES thread tells you and add a sentence to replace the one about PDT machines in the template appeal, saying that you can see the NTK is non-POFA so they may as well cancel because they can't hold you liable.  Same as the CP Plus thread currently on page one - works  a treat.

Please don't post asking which BOX TO TICK on APCOA's appeal page...fed up with people asking that.  If they read the NEWBIES thread, everyone knows NOT to tick 'I was the driver and' and I am not sure how much clearer the NEWBIES thread can make it...

P.S. I edit the NEWBIES sticky thread often.  The date I started it is not the date last edited!

Thanks for your reply!

FYI, it's £70 reduced to £30 in my case. Maybe they've increased it recently - not enough suckers are paying in?!

I plan to go in store later this week and complain to a manager. I don't have much hope, though, the employees at that store are not exactly the best or helpful. Assuming by a miracle they do agree to get rid of the charge, what evidence can I ask from Tesco to prove they did so (i.e. they're not saying it just to get rid of me)?

If the complaint fails, I will do the appeal on the apcoa page (I won't tick "I was the driver" ). I'll use the template in the newbie thread but I am thinking to make some changes so it suits my situation. I am not good with legal lingo - does the below look right? I highlighted what I changed

Also the letter was sent 1 month after the fact. I understand that means the keeper can't be liable. Do I have to mention it in THIS letter or the next appeal if this one fails?

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle and time stamps when they were captured as they are not visible in the letter you provided.

If the allegation concerns failure to validate the parking, please be advised the validation machines at this store have not been functioning for months. The data supplied in response to this appeal must include proof that the validation machines were operational on the date of the alleged event.  

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.

kisaki757 : Did u got it cancelled? I too received one today. I would appreciate if you share your outcome.

You know what to do though, irrespective of whether the OP got it cancelled or not. It's a bit soon to expect a result the day after this thread was started.

Please start your own thread if you need further help. Please tell us what the landowner, manager, or CEO said when the keeper complained.

Coupon-mad

These are so easy and no threads are needed, please spare us. 

This is killed off simply by appealing as keeper and not ticking the wrong box.  NEWBIES thread tells you what to do.

kisaki757

abipat said:

kisaki757 said:

Coupon-mad said:

APCOA is now the PPC that Tesco use, £70 reduced to £20.

Not to be paid though.   ALWAYS ALWAYS COMPLAIN TO THE RETAILER, FIRST.

Do what the NEWBIES thread tells you and add a sentence to replace the one about PDT machines in the template appeal, saying that you can see the NTK is non-POFA so they may as well cancel because they can't hold you liable.  Same as the CP Plus thread currently on page one - works  a treat.

Please don't post asking which BOX TO TICK on APCOA's appeal page...fed up with people asking that.  If they read the NEWBIES thread, everyone knows NOT to tick 'I was the driver and' and I am not sure how much clearer the NEWBIES thread can make it...

P.S. I edit the NEWBIES sticky thread often.  The date I started it is not the date last edited!

Thanks for your reply!

FYI, it's £70 reduced to £30 in my case. Maybe they've increased it recently - not enough suckers are paying in?!

I plan to go in store later this week and complain to a manager. I don't have much hope, though, the employees at that store are not exactly the best or helpful. Assuming by a miracle they do agree to get rid of the charge, what evidence can I ask from Tesco to prove they did so (i.e. they're not saying it just to get rid of me)?

If the complaint fails, I will do the appeal on the apcoa page (I won't tick "I was the driver" ). I'll use the template in the newbie thread but I am thinking to make some changes so it suits my situation. I am not good with legal lingo - does the below look right? I highlighted what I changed

Also the letter was sent 1 month after the fact. I understand that means the keeper can't be liable. Do I have to mention it in THIS letter or the next appeal if this one fails?

I dispute your 'parking charge', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about your predatory conduct to your client landowner.

There will be no admissions as to who was driving and no assumptions can be drawn. Since your PCN is a vague template, I require an explanation of the allegation and your evidence. You must include a close up actual photograph of the sign you contend was at the location on the material date as well as your images of the vehicle and time stamps when they were captured as they are not visible in the letter you provided.

If the allegation concerns failure to validate the parking, please be advised the validation machines at this store have not been functioning for months. The data supplied in response to this appeal must include proof that the validation machines were operational on the date of the alleged event.  

If the allegation involves an alleged overstay of minutes, your evidence must include the actual grace period agreed by the landowner.

kisaki757 : Did u got it cancelled? I too received one today. I would appreciate if you share your outcome.

Well.... not really. Hubby went back to the store (needed shopping anyways ) and tried his luck with customer support there.  Initially they were not helpful but eventually one lady there said she will help - apparently a lot of other customers were caught by this recently. She took the letter, wrote on it something like "to be cancelled" and put it in a pile with many others.

However, she gave no written confirmation that this will be cancelled and no way for us to check that it actually has.

So my plan at the moment is to wait until next week for the next shopping trip and check again if they can confirm it got cancelled. Unless I get something in writing from them, I will do the appeal on the apcoa page as instructed here.

Hope this helps...

KeithP

kisaki757 said:

She took the letter, wrote on it something like "to be cancelled" and put it in a pile with many others. 

Hopefully you meant "she took a copy of the letter..." and you still have the original.

Umkomaas

Why not simply log on to the PPC website using your PCN reference number (and anything else they require) to access your PCN and check its current status. Anything showing in your favour, just take a screen grab, and save it for posterity. 

Give it a couple of days for any shop cancellation to work its way through the system. 

kisaki757

KeithP said:

kisaki757 said:

She took the letter, wrote on it something like "to be cancelled" and put it in a pile with many others. 

Hopefully you meant "she took a copy of the letter..." and you still have the original.

Nope, hubby not too smart and gave her the original lol. But we had taken a copy previously...

Still, outcome of this is Tesco actually did cancel it. I checked on the APCOA website and it says the PCN is closed now so, I guess complaining in store did actually work. You just need to be lucky and get a helpful person!

Thank you all for the advice, it's been really helpful!

Fruitcake

Well done, and thanks for letting us know.

Normally we advise contacting the store manager and/or CEO rather than customer services, but you obviously found a decent person. Perhaps she had been stung herself by one of these scammers.

yellowlines

I also received a NTK from APCOA for Tesco Slough where the machines haven't worked for months until recently.

The alleged contravention was on Sep 6th and I received it over a month later dated October 7th.

This is what I appealed with, does it look OK?
===============================================
To whom this may concern,
Re: PCN ***
I dispute your 'PCN', as the keeper of the vehicle. I deny any liability or contractual agreement and I will be making a complaint about this PCN to your client Tesco.

There will be no admissions as to who was driving and no assumptions can be drawn. I require an explanation of the allegation and your evidence. All drivers of the vehicle stated in this PCN either validate parking OR the parking machine was out of order. I require proof that the VRM was not validated or that the machines were not out of order on the date of the alleged contravention.

Notice to Keeper was not issued within the mandatory 14 days as per BPA code, it was issued over a month after the alleged contravention.

'A notice to keeper must be served not later than 14 days after the vehicle was parked' You must either rely on the POFA 2012 and offer me a POPLA code, or cancel the charge.

I do not give you consent to process data relating to me or this vehicle. I deny liability for any sum at all and you must consider this letter a Section 10 Notice under the DPA. You are required to respond within 21 days. I have kept proof of submission of this appeal and look forward to your reply.

Yours faithfully.
===============================================

yellowlines

Also interesting to note is that the reduced offer of paying £20 to close the PCN is still available after the 14 days stated.