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Park Watch - One Stop Shop, Perry Barr : Not Parked Wholly Within Bay

Hi! I visited One-Stop Shopping Centre on 12th Oct 2020 and parked slightly out of bay as the car next to me was close to the edge and I wanted to leave adequate space to be able to get out and to avoid dents on my car when the other passenger opened their doors! It was early morning time(non-peak time) and I was only going to be 5 mins picking up my item click and collect, so thought it's ok to leave it slightly out of bay. I know that's no valid excuse for parking out of bay but ....
To my dismay the shops was having some issues with their terminals so it took slightly longer for them to get my item (may around 10 mins max). However, to my dismay when I came out, there was a PCN on my windscreen. 
Having looked at the outrageous fine amount, I sent them an email asking evidence and send pictures of their signage (which they have responded to with the picture of my car out of bay). They have said in their response that they are not obligated to send pictures of any of the signage that exists at their site. Just need some advise on what to do next please.

Comments

  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    edited 14 October 2020 at 12:09PM
    Read the newbies FAQ sticky thread near the top of the forum

    Follow the correct procedures , especially plan A

    As mentioned , they have no obligation to provide pictures of signage , plus the daily default tariff of say £100 or less has been that way for nearly a decade

    Plenty of bad reviews on Tripadvisor

    https://www.tripadvisor.co.uk/Attraction_Review-g186402-d12514833-Reviews-OneStop_Shopping_Centre-Birmingham_West_Midlands_England.html#REVIEWS
  • Apologies for this...but I'm a newbie to all this! I had actually sent out the email before I checked this forum. So now that I have received a response but with no pictures of signage (but a picture of the car parked over the lines), do I just wait until day 26 to send in the appeal (blue template)?
  • Redx
    Redx Posts: 38,084 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    Yes , and use the intervening time to try for a landowner or retail park management cancellation , plan A

    Plan A beats plan B every time
  • Ralph-y
    Ralph-y Posts: 4,637 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    when you complain to the store manager he/she will probably say that its not there car park ... so can not help ....... so ... you then say OK who does own / manage it .... note# do not except the parking scammers 'park watch' as manages!

    Ralph B)
  • D_P_Dance
    D_P_Dance Posts: 11,586 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Complain to your MP.  and read this,

    https://en.wikipedia.org/wiki/De_minimis


    You never know how far you can go until you go too far.
  • Ralph-y said:
    when you complain to the store manager he/she will probably say that its not there car park ... so can not help ....... so ... you then say OK who does own / manage it .... note# do not except the parking scammers 'park watch' as manages!

    Ralph B)
    On the retail outlet website, where you can contact the retail park, they have written that if your query is about a parking ticket, then email appeals@parkwatch.co.uk . They're already brushing you off! So should I still write to them? Is option A still worth a try?
  • Coupon-mad
    Coupon-mad Posts: 148,018 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Obviously.  Doesn't that tell you that they have received too many complaints - even more reason to pile on more!
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top or bottom of any page where it says:
    Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • D_P_Dance
    D_P_Dance Posts: 11,586 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    And threaten to withdraw your custom.  Have yo complained to your MP?
    You never know how far you can go until you go too far.
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