HSBC mobile app

JustAnotherSaver · 12 October 2020 at 8:33PM

Please post if you're Android/Apple.

Just wondering if anyone else is having trouble accessing their accounts. As i see no thread i'm guessing this is just me. When i log in, instead of seeing my accounts listed, it's just a blank white screen. I can click the bottom options such as more to then log out but my accounts aren't showing. I can access them via a desktop PC.

My phone is an android. This has been doing on for about 2-3 days now.

D3xt3r5L4b · 12 October 2020 at 8:49PM

iOS here.

I occasionally have accounts disappearing and reappearing (usually the credit card account) but then it comes back again after a few minutes - but it only seems to do it when looking at accounts late at night rather than usual “daytime” hours.

I also know when it disappears and comes back again as I get the emails notifying me that an account has been removed (and then added) to the Quick Balance widget you get with the iOS app.

badger09 · 12 October 2020 at 8:50PM

No issue just now, or earlier today on Apple iPhone SE (old version)

gt94sss2 · 13 October 2020 at 6:17AM

JustAnotherSaver said:

Please post if you're Android/Apple.

Just wondering if anyone else is having trouble accessing their accounts. As i see no thread i'm guessing this is just me. When i log in, instead of seeing my accounts listed, it's just a blank white screen. I can click the bottom options such as more to then log out but my accounts aren't showing. I can access them via a desktop PC.

My phone is an android. This has been doing on for about 2-3 days now.

I'm not experiencing this but there are some recent reviews on Google Play reporting the same thing. I suspect HSBC will roll out a fix to the Android app soon