Child Trust Fund RBS

Batfink68

Is anyone else out there having extreme difficulty in getting the money they have paid for last 16 years to Child Trust Fund paid out? It has been 6 weeks since I first sent in documents and 22 days since my daughters 18th birthday. I was told it was all processed on 02/10/20 and would be paid in within 3-5 working days. It has now been 6 whole working days and still nothing! I have contacted RBS and went through their complaints procedure and they have stopped responding to my emails so I have now escalated the complaint to the financial ombudsman who are saying I need to give them 8 weeks to resolve this. I believe I am not the only person this is happening to and feel it needs to be highlighted. 

xylophone

I believe I am not the only person this is happening to and feel it needs to be highlighted. 

Should your daughter not be dealing with this matter? She is an adult and the money legally and beneficially belongs to her.

xylophone

https://personal.rbs.co.uk/personal/investments/existing-customers/Child_Trust_Fund.html

We can only accept an instruction from the account holder and can only pay the money into a UK current or savings account in the same name. You'll need to confirm your ID when selecting your maturity option.