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Santander - misleading phone number for customers - be warned
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RG2015 said:colsten said:JezR said:0800 123123 is not Santander's number - 0800 9 123123 is.
The message on 0800 123123 has been there for years to catch people out that dial Santander's number incorrectly.2 -
maggiesoup said:APOLOGIES! Yes, I did dial the wrong number ie without the 9. However, the message mentioning Goldennumber company meant absolutely nothing to me. I'm not that young and awaiting a cataract operation so eyesight isn't 20/20. Would have thought Santander could have forced this company out of business as clearly it relies on its customers dialing the wrong number. No, I didn't call it as I Googled "how much does an 0900 cost" and one website came up with being charged £25 as soon as you dial it so I didn't want to try it. Sorry for any inconvenience caused and to the moderator for the extra work.2
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colsten said:RG2015 said:colsten said:JezR said:0800 123123 is not Santander's number - 0800 9 123123 is.
The message on 0800 123123 has been there for years to catch people out that dial Santander's number incorrectly.1 -
RG2015 said:bradders1983 said:So this is the OP's error and nothing to do with Santander, could a mod please remove the libel from the thread title?
If @JezR is correct, Santander is at fault here and this warning is appropriate.
PS. I stand corrected. 0800 123 123 is unobtainable so the OP did make a mistake.
As it is not a valid number, I don't know what number they actually did connect with.
Important to note that there is no evidence whatsoever that Santander ever gave out that number to anyone.4 -
bradders1983 said:So this is the OP's error and nothing to do with Santander, could a mod please remove the libel from the thread title?2
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maggiesoup said:..... Would have thought Santander could have forced this company out of business as clearly it relies on its customers dialing the wrong number. .....
If you read the article that has been linked above, you can see that Santander took legal advice over the matter in 2016. I would guess, but can't be sure, that the company were asked to alter their announcement to the wording it has now, i.e. they are stating that the number is owned by them, and they are no longer stating that people should add the 0900 number to their contact list.
IANL, but I would think this is the best Santander and their lawyers could possibly have achieved. There is no law against one of the number firms to offer the 0800 123 123 number. Your anger should be directed at goldenxxxx, not at Santander.1
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