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LAKELAND - erroneous CHARGE applied - watch out !
DAvidWells
Posts: 3
Newbie
I made an online purchase some weeks ago, and delivery was late! I received a despatch note via Royal Mail to advise that I had been charged £3.50 for postage/packing, for the item which is no longer available !!
I telephoned their customer service dept. (after several attempts) to be advised that the charge was made as a redeemable voucher was included in my order - not at my request, and a scam given the circumstances. I understand the system defect has been around for some 6-7 years (by design?).
Strongly advise: check your account/invoices for any scam charges !
I telephoned their customer service dept. (after several attempts) to be advised that the charge was made as a redeemable voucher was included in my order - not at my request, and a scam given the circumstances. I understand the system defect has been around for some 6-7 years (by design?).
Strongly advise: check your account/invoices for any scam charges !
0
Comments
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Sorry but I am completely lost with your post , why are Royal Mail charging you £3.50 and why is it connected to being late?DAvidWells said:I made an online purchase some weeks ago, and delivery was late! I received a despatch note via Royal Mail to advise that I had been charged £3.50 for postage/packing, for the item which is no longer available !!
I telephoned their customer service dept. (after several attempts) to be advised that the charge was made as a redeemable voucher was included in my order - not at my request, and a scam given the circumstances. I understand the system defect has been around for some 6-7 years (by design?).
Strongly advise: check your account/invoices for any scam charges !I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.3 -
I think they received a letter through the post informing them of a postage charge, though it still doesn't' make much sense.1
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I do wish OP would return and tell us what the dickens they are talking about!0
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