Ombudsman failure

macman

'So you're saying it's my responsibility to pore over paper bills to find out if my usage has increased'

Err, yes, it is  EDF currently has around 6m customers in the UK. So, if billing monthly, that is 72m bills a year. And you seriously think that they are going to manually check your bills for you, but you can't find the time to do so?  This is pure fantasy.
As very helpfully set out above by another poster, you now have only 3 resolutions available to you, and it's up to you to decide how you want to proceed. 

Arbed31

Oh Tim p yet another troll. No! Electric suppliers job is to monitor your usage & charge you for it obviously! I am responsible for checking it, which I wouldn't think to if I'm not being charged an abnormal amount. They had every idea of my usage & a massive rise & were fully informed it was a 3 bed semi with not so much as a tumble drier. Bottom line is they undercharged me & it's their job! To charge me correctly for my usage. Do you go to the supermarket & tell the cashier the total, duh! 

Talldave

Arbed31 said:

I might also add that before my meter was replace it was checked by a meter reader who said the serial no on the meter did not match the one on the paperwork. I raised this issue with EDF & was told it was nothing to worry about so for all I know I could have been charged for someone else's usage. I have no faith in my supplier to handle my account honestly or competently 

Hmmm, that's rather a fundamental issue.  Did you get to the bottom of it? 

tim_p

You just won’t accept the truth will you. Your bills, your usage, your responsibility. Good luck, I hope rest of us don’t have to subsidise your £9K debt. 

[Deleted User]

Arbed31 said:

Oh Tim p yet another troll. No! Electric suppliers job is to monitor your usage & charge you for it obviously! I am responsible for checking it, which I wouldn't think to if I'm not being charged an abnormal amount. They had every idea of my usage & a massive rise & were fully informed it was a 3 bed semi with not so much as a tumble drier. Bottom line is they undercharged me & it's their job! To charge me correctly for my usage. Do you go to the supermarket & tell the cashier the total, duh! 

My friend, you are wasting your energy and time. Lashing out will get you nowhere. You agreed to arbitration and now you have to decide whether to accept or reject the outcome. You clearly think that you are in the right but, The EO, who has looked at all the facts presented to him/her by yourself and your supplier has come to a different determination. Your only chance of overturning The EO's Decision is to come up with new FACTS (not opinions or hearsay). The EO might well ask why these new facts were not presented at the time but, in my experience, all the new evidence will be reviewed.

Rather than cross swords with posters on this forum, I suggest that you book an appointment with a Citizens' Advice Energy Advisor. They can look the evidence that you have used to support your EO case, and provide advice on how best to go forward. If you do nothing, The EO will treat your silence as rejection of the Decision and the supplier is totally off the hook.

rp1974

Arbed31 said:

Oh Tim p yet another troll. No! Electric suppliers job is to monitor your usage & charge you for it obviously! I am responsible for checking it, which I wouldn't think to if I'm not being charged an abnormal amount. They had every idea of my usage & a massive rise & were fully informed it was a 3 bed semi with not so much as a tumble drier. Bottom line is they undercharged me & it's their job! To charge me correctly for my usage. Do you go to the supermarket & tell the cashier the total, duh! 

This is becoming ridiculous,stop the name calling and abuse.In simple terms the sole responsibility for your consumption is yours,no point arguing the reason as to why now.As the majority of people here are trying to help you,you could at least be civil,its not their fault you cant or wont understand that and dont like or agree with it.The ombudsman has also ruled this,so options are accept it and move on,if you have any new,relevant information the ombudsman can review its decision,or you can start court action,these are your choices.Last post on this thread as its getting pointless now.

MWT

The frustrating part of all this is that there are little hints here and there of things that might have led to a discovery reducing your bill, but it is all far too long ago to be able to do much about it.

Very basic things like checking that the meter number matches the bill and a use check to see that your meter only goes up when you are using power might have revealed something helpful if done years ago.

Sadly, by not paying attention to actual usage and owning the problem it has ended up where it is now with no practical prospect of discovering anything useful at this point.

Sorry we can't really do anything to help with this from here...

macman

And really not helped by the OP drip feeding info that is fundamental: such as a potential issue that the wrong meter s/n was being billed? Was the EO aware of that, as, if so, the whole billing issue becomes redundant as presented.
I'm out of here too, as the OP only wants to hear what they want to hear.

welshmoneylover

Did you ever at any time contact your energy supplier and ask them to drop the DD payments to cover usage only?
if it got as far as the Ombudsman, I would imagine you have exhausted the complaints process and refused to believe you were using so much