How Do I Get My Mail Delivered and/or Complain About the Postman?

Smickan

PasturesNew wrote: »

I am wondering too if I should get a new wireless doorbell and put that close to the letterbox. Save him the walk round.... (yes, more fannying about from me)

My aunt has the same problem, lots of things going 'missing' because her postie has no regard and just shoves them through anyway and a lot get damaged and broken - she's had to shell out on replacements for certain items

She - taking inspiration from my cousin's 'Santa Stop Here' sign - mocked up a similar one with 'OI! POSTIE! STOP HERE!' he knocked and asked if there was a problem and she read him the riot act saying she was giving him the benefit of the doubt but could he start doing his job before she took it further.


.... she's had no problems since.

custardy

Smickan wrote: »

My aunt has the same problem, lots of things going 'missing' because her postie has no regard and just shoves them through anyway and a lot get damaged and broken - she's had to shell out on replacements for certain items

She - taking inspiration from my cousin's 'Santa Stop Here' sign - mocked up a similar one with 'OI! POSTIE! STOP HERE!' he knocked and asked if there was a problem and she read him the riot act saying she was giving him the benefit of the doubt but could he start doing his job before she took it further.


.... she's had no problems since.

or she could have just spoken to him like a human being............

Smickan

Having to pay for some expensive Christmas presents twice kinda zaps any sort of civility that may be left. Especially when fobbed off by the sorting office/complaint line.

custardy

Smickan wrote: »

Having to pay for some expensive Christmas presents twice kinda zaps any sort of civility that may be left. Especially when fobbed off by the sorting office/complaint line.

well was it the same postman?
i get regular grief from customers on my main when the incident they refer to happens when im on other duties.
do you think i should be civil in response or read them the 'riot act'?

do you think those who give me attitude become endeared customers to me?
do i go that extra biut and make sure all that poorly addressed mail gets to them?

its a reap what you sow world. i'll look after my customers as best i can but those who feel than can treat me(or my colleagues) with distain reap iot back

seems many feel a uniform gives them cart blanche to do as they please.
i for one wont take it

PasturesNew

custardy wrote: »

1st of all realise a postman delivers to the 'delivery point'
the delivery point for your flats is communal,as in one letterbox for the whole stair?
if so then the postie is correct in putting the mail through.

I don't have a problem with him putting the mail through.
The issue is that if I have a recorded item he just chucked it through with the rest.

And where I had 2 jiffy bags too big to fit in the letterbox, he just rammed/jammed them in the hole - more out than in, contents spilling. Not a care in the world

custardy wrote: »

what was the 'registered' item?
international
recorded
special delivery
royal mail tracked?

Royal Mail. Recorded.

Although yesterday, I was out, I got a special delivery and a card was left. So I have been to collect that one. The irony is: that one would have fitted through the door. Must be a different postie. Probably lots of casual staff knocking about in December.

custardy wrote: »

if you want mail delivered inside the premises then you need to get a letterbox added to your flat door and notify the delivery office of this.
leaving items sticking out of a letterbox is not delivery protcol so you should notify the DO of this or speak to the postie if you see them
however you may have different posties every day

Not really wanting mail delivered inside.
Just didn't like my packages/presents arriving opened/bent/squished/broken because he'd tried to shove them through a letterbox that's too small.

I won't go down the box route. I'm sure the landlord would say yes if I asked, but then there's the issue of it actually being attached to the wall of another flat. So they might not be happy. And I've no idea what the lease says about these matters.

So I'll leave it.

When I was looking for a flat I turned down one as it had a locked gate and a very small box. The reason I didn't want that flat was there was no way for the postman to let me know he had something for me, no bell. And the small wall mounted box wasn't large enough for jiffy bags.

custardy

ive yet ot see casual staff 'knocking about'

SD and RD are treated very differently.
the postie would have thought they were doing you a favour on the RD item.
i sign for many RD items as many customers are happy with this.
though i'll be honest and say i wouldnt do it with a communal delivery point unless i knew the customers were happy with this.

i dont think many posties would be silly enough ot sign for SD items as they sign to accept those and they are the fully tracked service.

in real terms you need ot speak to the postie IF its a reguler postie.
if not then you need ot speak to the manager.
just go in and expalin (in my opnion) your not complaining but that you would prefer the postie to card all packages requiring a signature and not to foprce any items that are tight in the letterbox.

dont know if its practical but i deliver to an area sometimes with communal letterbox areas.
some have fitted multiple letterboxes with locking cages at the back.
othwers have removed a side window and replaced it with wood to allow extra letterboxes to be fitted.

also consider getting the postie a key for the communal door then you could have a mail box inside the property and no worrys of anything fitting in a letterbox