Front door fitting dispute - Advice please

bristol85

Aylesbury_Duck said:

Well, having seen that photo, I have changed my view somewhat. That is a daft installation, but not helped by your lack of clear instruction.  However, it looks like you might have a struggle on your hands to get it rectified. tacpot12's suggestion may be a good one. 

I knew I wanted laminate down but I had no knowledge of laminate thickness. To be completely honest it never even crossed my mind it wouldn’t fit. Even when they finished it seemed lower but still didn’t think anything of it.

I may offer to split the cost. There is a new glass panel above the door so they would have to get a new one of those, slightly smaller and move the whole thing up. How much are we talking? £300?

pinkshoes

bristol85 said:

Aylesbury_Duck said:

Well, having seen that photo, I have changed my view somewhat. That is a daft installation, but not helped by your lack of clear instruction.  However, it looks like you might have a struggle on your hands to get it rectified. tacpot12's suggestion may be a good one. 

I knew I wanted laminate down but I had no knowledge of laminate thickness. To be completely honest it never even crossed my mind it wouldn’t fit. Even when they finished it seemed lower but still didn’t think anything of it.

I may offer to split the cost. There is a new glass panel above the door so they would have to get a new one of those, slightly smaller and move the whole thing up. How much are we talking? £300?

Why are you offering to pay half? 

A low threshold door is one that is low over the fitted floor. Not one so low a floor cannot be fitted!!

At a minimum they should leave a gap for a floor to be fitted. A more professional method would be to ask what floor is being fitted.

It is 100% their error and they should fix it.