Villa plus refusing to refund

Bethkat123

Hello

 

Due to the Covid Pandemic, we were unable to travel to Spain as planned.

 

I did not receive any communication whatsoever from VP, as promised on the website, prior to travel. I called on the 23rd August to assess the situation and was told by Karen Harmer that under the circumstances we would be issued with a full refund within 14 days.

 

After two weeks passed I communicated again with Karen who assured me that the refund was being processed and that there may be a delay.

 

Following further unanswered emails to both Karen and the customer service team, we received a partial refund on the 26th September for two of our flights. Also on this day we received an email  thanking us for booking with you and wishing us a happy holiday?

 

I have today finally spoken to a representatives to be told that we are not due any further refunds. 

 

I was told to email posttravelcomplaint@villaplus com but this has bounced back does  anyone have the correct emails address please? 

 

 

 

Caz3121

Bethkat123 said:

I was told to email posttravelcomplaint@villaplus com but this has bounced back does  anyone have the correct emails address please? 

their website shows Post-TravelComplaints@villaplus.com.