Premier Inn WILL now consider refunds for bookings hit by local lockdown travel restrictions

Former_MSE_Naomi

Premier Inn has said it will consider refunding customers who are unable to stay in hotels due to local lockdown travel restrictions – days after MoneySavingExpert.com revealed some with less flexible bookings had been denied refunds...

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'Premier Inn WILL now consider refunds for bookings hit by local lockdown travel restrictions'

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lea2012

Here's hoping travelodge now do the same!

JLh74

I am trying to get a refund for a trip that I cannot make. My area was put into Tier 4 on Saturday afternoon, I was due to travel to a Tier 2 hotel for the Christmas duration.  I booked it on the savers rate, which means that I am not eligible for a refund, only date changes.  This is no good for me, I don't need another date! I emailed guest relations, who have bluntly said all I can do is amend the date and they won't discuss it further.  Can they do this? Thanks.

p00hsticks

JLh74 said:

I am trying to get a refund for a trip that I cannot make. My area was put into Tier 4 on Saturday afternoon, I was due to travel to a Tier 2 hotel for the Christmas duration.  I booked it on the savers rate, which means that I am not eligible for a refund, only date changes.  This is no good for me, I don't need another date! I emailed guest relations, who have bluntly said all I can do is amend the date and they won't discuss it further.  Can they do this? Thanks.

Yes, I'm afraid they can. As the hotel is in tier 2 it's presumably open and available for guests.

It would be different if they were forced to close, but as it is they're not obliged to offer you a refund if you are not able to travel.

stuart321

FYI as it may help others...I had a 2 room saver rate booking in Kent for this weekend and phoned Premier Inn last week and got a refund without any issues.  Website would only allow me to amend date.