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Lloyds - create SO without phone call verification?

Tragen
Tragen Posts: 278 Forumite
Eighth Anniversary 100 Posts Photogenic Combo Breaker
edited 9 October 2020 at 4:36AM in Budgeting & bank accounts
I want to set up 2 SO's on my Lloyds account (so I can switch it to HSBC). I'm currently abroad (non-EU) and while I can receive SMS to my mobile free, calls are pretty costly. 
When I try to use OLB to set up SO's, it wants to call me to input a code; this is a new one for me, SMS verification is the norm I thought. But anyway.
Does anyone know, if via the app, you can set up SO's without this verification? I would like to avoid using the app as it requires waiting for a code being sent to my UK address, (at least it does if it's same as halifax), so will do it if i know it works.


Any help appreciated.

Comments

  • When using app, you will get the same options as on website.It will want to call you. Call is max 20s.
  • PRAISETHESUN
    PRAISETHESUN Posts: 4,931 Forumite
    Seventh Anniversary 1,000 Posts Photogenic Name Dropper
    If you've previously registered the app then you don't get prompted to do this - the app just asks for your internet banking password to authorize any new payments/SOs/etc. Otherwise as above, it's a max 30 second phone call from the automated system if you use desktop browser to set up a payment. Not ideal, but could be worse.
  • Tragen
    Tragen Posts: 278 Forumite
    Eighth Anniversary 100 Posts Photogenic Combo Breaker
    edited 10 October 2020 at 7:31AM
    If you've previously registered the app then you don't get prompted to do this
    unfortunately I've not installed or registered the app previously, i just attempted to register the app and sure enough it wants to call me. Oh well.

    On the plus side, because the call failed, they'll mail me a password for the app, so that could be a way forward.

    cheers
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