Virgin media missold broadband

Evzed

Hi first post on this and looking for advice. 
I recently moved home and took my Sky contract with me but broadband speed was very poor and Sky unable to help as no better available in my area. 
Advised to look for alternative supplier and ask about them covering early termination fees. 
I rang Virgin and asked if they would cover these fees they said no, so I ended the call. 
Approx 1 week later cold called by Virgin sales person saying following up on my enquiry, I told him not interested as would not cover early termination costs. 
He said that it wasn't a problem and he could do that so on that basis and also porting of land-line number a deal was agreed. 
Since then it has been nothing other than a complete shambles of incompetence, deciet and in the region of 15hrs of phone calls. 
The upshot is that Virgin deny that any offer of paying early termination fees as no documented evidence and that they will credit my account with half the termination fee as a good will gesture. 
I have raised complaints that have not been dealt with and a further complaint has been raised aimed directly at the salesperson who despite providing their phone and email contacts refuses to answer or acknowledge any attempts I make to contact 
The above is only a brief description of the issues as there are many others involved with company and the customer service they provide. 
Has anyone experienced similar and can offer advise.
If I want to cancel the Virgin  contact as it has now been in place for a month the early termination fee is £328,
I didn't cancel within the 14 days as I was awaiting outcome of the complaint raised, and am now waiting for communication of the current complaint. 
I'm not holding my breath as so far they have been less than helpful and ignored my previous efforts 

Hi_Fidelity

Send them a SAR requesting copies of all data they hold on you, including copies of call recordings (or transcripts thereof). That should give you the evidence of their contractual agreement to cover all of the ETCs from Sky.

HHarry

If you've got a complaint in wait for a deadlock letter (or 8 weeks) and then escalate it to the Ombudsman.  I was offered a larger than expected account credit after some pretty poor service.

ArferDaly

Hi All

Should i expect any acknowledgement from Virgin for a submitted complaint other than an email by return of submission ?
I waited 5 weeks to have Virgin Broadband and phone to be fitted only to be told it was not available at my property. I did point this out to the sales person who called as my address was not showing on the website but was for a neighbouring house 2 doors down.
After many conversations and being assured and even to the point of having cable laid and an engineer calling to install in the house ( a day off work) only to be told no signal, then 2 weeks later he called again (half day off work) to be told not available and still a dead line and told never would be till enough customer take up.

Three weeks later and no word, any suggestions..
Thanks in advance.

Mark