Principality BS online banking log-in problems ?

refluxer

Are any other Principality customers having issues logging in to their account ?
I've been accessing my account regularly up until yesterday, with no issues with the log-in details or security code. It now doesn't say anything is incorrect - just takes me back in a loop to the starting log-in screen after the security code is entered, with no way of accessing my accounts.

Bobblehat

Same for me ....worked yesterday, not working a few minutes ago!

refluxer

Thanks - good to know it's not just me. I've stopped trying for now as I didn't want to unintentionally lock myself out of my account.

The 'My account' section is 'new and improved' according to their tweet on the 2nd Oct - hopefully just a temporary problem.

MarkFromCornwall

Just tried it and got in a loop with it keeping logging me out.

refluxer

I'm presuming they're aware of the problem, but I've informed them just in case

interest_Ted

Possibly a glitch when using Chrome to access.  
Try another browser.
I couldn't get in with Chrome, but ok with Edge.
Ted

madlyn

I logged in on Monday and was asked to re-set my security questions, but after that it worked fine.

refluxer

interest_Ted said:

Possibly a glitch when using Chrome to access.  
Try another browser.
I couldn't get in with Chrome, but ok with Edge.
Ted

Ah, thanks - it was exactly the same for me. As Chrome seems to have been the 'go to' browser of choice for many years, it never even occurred to me to try an alternative.

Funnily enough, this forum doesn't always display as it should using Chrome on PC for me - I often scroll down and end up with blank pages that need refreshing in order to display correctly. 

Bobblehat

I changed nothing software-wise and everything seems back to normal today! Win10/New Edge. Temp glitch?

refluxer

Bobblehat said:

I changed nothing software-wise and everything seems back to normal today! Win10/New Edge. Temp glitch?

I could log on with Edge yesterday but not Chrome. Chrome is working fine today though.

Lorian

fine again for me today too