Are TUI at it?

NoodleDoodleMan

And the Arabs scored 6 last night I think = two good results !!!

mattyprice4004

Great result.
Just a quick note - you say you have some angry calls to make; is it possible that your partner got a good result by being polite but firm?

During my call centre years I'd always reward those with a polite attitude with a good deal; anyone that shouted / got unnecessarily angry was given the bare minimum as provided by my employer (but we always had discretion to do more).
Not having a go, just food for thought from an ex-call handler!

TamTheArab

NoodleDoodleMan said:

And the Arabs scored 6 last night I think = two good results !!!

Indeed

TamTheArab

mattyprice4004 said:

Great result.
Just a quick note - you say you have some angry calls to make; is it possible that your partner got a good result by being polite but firm?

During my call centre years I'd always reward those with a polite attitude with a good deal; anyone that shouted / got unnecessarily angry was given the bare minimum as provided by my employer (but we always had discretion to do more).
Not having a go, just food for thought from an ex-call handler!

Oh when I said angry phone calls, I didnt mean screaming down the line!

I am a call handler myself and like you suggested, firm politeness will always get you further than screaming 

NoodleDoodleMan

TamTheArab said:

NoodleDoodleMan said:

And the Arabs scored 6 last night I think = two good results !!!

Indeed

You'll need to explain that I reckon for the masses !!!

Clue - Lorraine Kelly also suffers from this condition, transmitted by her husband.

Ganga

NoodleDoodleMan said:

TamTheArab said:

NoodleDoodleMan said:

And the Arabs scored 6 last night I think = two good results !!!

Indeed

You'll need to explain that I reckon for the masses !!!

Clue - Lorraine Kelly also suffers from this condition, transmitted by her husband.

Can you explain ! i do not know what you mean and now i am curios 

NoodleDoodleMan

An "Arab" is a localised nickname for supporters of Dundee United.