Oakworld.co.uk

GTR_King

yeah been about a month of replying back & forth with no result, 

All they keep telling me is both back for store credit, £30 or like for like Replacement as agent said item is out of stock/won't come back in stock at all, (Another agent said I can have direct replacement) 2 conflicting answers. 

Each time I have told them straight no store credit, I only want £52.5 or straight swap for non faulty unit within 2-3 months.

I have emailed them again (Yesterday) saying 

Hi there

I am happy with Exact Direct Replacement only within time frame of 2-3 months, 
If this is acceptable please let me know when you can collect the damaged unit and the replacement can be delivered..

If they say longer than 3 months e.g 4-8 months for the replacement, then I will tell them I want to send both back for a full refund no store credit... 

as I think that time frame of 4-8 months is totally unacceptable and will go else where...

Hopefully they will listen to my offer this time as seems reasonable  

Thanks for the advice guys