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Oakworld.co.uk

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GTR_King Posts: 1,978 Forumite

7 October 2020 at 9:34AM edited 7 October 2020 at 9:39AM

yeah been about a month of replying back & forth with no result,

All they keep telling me is both back for store credit, £30 or like for like Replacement as agent said item is out of stock/won't come back in stock at all, (Another agent said I can have direct replacement) 2 conflicting answers.

Each time I have told them straight no store credit, I only want £52.5 or straight swap for non faulty unit within 2-3 months.

I have emailed them again (Yesterday) saying

Hi there

I am happy with Exact Direct Replacement only within time frame of 2-3 months,
If this is acceptable please let me know when you can collect the damaged unit and the replacement can be delivered..

If they say longer than 3 months e.g 4-8 months for the replacement, then I will tell them I want to send both back for a full refund no store credit...

as I think that time frame of 4-8 months is totally unacceptable and will go else where...

Hopefully they will listen to my offer this time as seems reasonable

Thanks for the advice guys

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