With whom are you trading online?

molerat

Exactly which consumer rights would you likely wish to enforce ?

The payments are Direct Debits so are protected.

They are agents of whoever they take payments for so any complaints would go to there.

And it is hardly as if they hide who or where they are.

https://gocardless.com/

Yes, I have e-mails from them and it is very clear who they are from and who they are acting on behalf of.

I am sure there are much more important things you could get your blood pressure raised over !

GraceCourt

molerat said:

Exactly which consumer rights would you likely wish to enforce ?

The payments are Direct Debits so are protected.

They are agents of whoever they take payments for so any complaints would go to there.

And it is hardly as if they hide who or where they are.

https://gocardless.com/

Yes, I have e-mails from them and it is very clear who they are from and who they are acting on behalf of.

I am sure there are much more important things you could get your blood pressure raised over !

I acknowledge your views but this site is full of requests for help from consumers who are seeking to enforce their consumer rights, and as the identity of the trader is fundamental to the enforcement of those rights (usually under Part 27 proceedings in the County Court using the Consumer Rights Act 2015), the lack of the statutory information required by Part 6 in relation to the recipients of payments - in itself, as already pointed out, is a criminal offence, albeit that the legislation is not being enforced by anyone whatsoever! - doesn't help.

As a frequent user of Part 27 proceedings to successfully enforce my own rights, I rarely need to get my blood pressure raised, but as they say, "an ounce of prevention is worth a pound of cure", hence my original post.  If you look at the e-mails to which you refer, I'm fairly certain that you will find that very few, or even possibly none of them, contain all of the identity information that is legally required.

However, I wish you well if you ever need to enforce your consumer rights in the County Court.

Jenni_D

Typo ... the CRA was 2015 not 2005  

GraceCourt

Jenni_D said:

Typo ... the CRA was 2015 not 2005  

Oops!  Big typing fingers... now sorted, thank you.