Regent Parking PCN

raps

So I was in Queensway and turned left while I waited for my wife to pick something up. I noticed this private PCN sign on the other side of the ride but I parked on a single yellow opposite next to residential building with no signage stating this is part of the private parking company. I was there for 5-6 minutes. The next day I received a letter labelled notice to keeper. So I followed the newbies advice and followed the template and appealed. They email reply:

Thank you for your appeal against the above Parking Charge Notice ('PCN') which has been carefully considered, however,

on this occasion,the appeal has been rejected for the reason(s) detailed below.

Your vehicle was observed as entering a site which requires a valid cashless (Tap2Park) payment session to be purchased

against your vehicle registration. Your vehicle entered at 13:12 and exited at 13:22. Within this time you had failed to

purchase parking cover against your vehicle registration. As no parking cover was purchased, this PCN was subsequently

issued. Notice of the terms and conditions of parking is served by way of numerous large warning signs, one of which is

located at the entrance to the site. Please note you can visit our website; www.paymypcn.net whereby you can review

photographs of this parking event.

Whilst we note the contents of your appeal, the land is privately-owned and the displayed terms and conditions, apply

universally, to all vehicles at all times, regardless of the reason for the driver visiting the location or how long the

vehicle is parked for. By failing to pay the parking tariff, you are in breach of these terms.

You have now reached the end of our internal appeals procedure and you now have two options (you cannot do both):

- You can pay the discount amount due of £60.00 within 14 days (see reverse of letter for payment options).

- or you can appeal to the Independent Appeals Service (IAS) if you believe this decision is incorrect

In order to appeal the IAS will need your PCN number, vehicle registration and the date the charge was originally issued.

The IAS (www.theIAS.org) provides an Alternative Dispute Resolution scheme for disputes of this type. As you have

complied with our internal appeals procedure, you may use and we will engage with, the IAS Standard Appeals Service

providing you lodge an appeal to them within 21 days of this rejection.

IMPORTANT NOTE:

Should you decide to appeal to the IAS and your appeal is subsequently rejected, the option to pay a discounted

amount will no longer be available and the full amount of the PCN will become due, payment should be made to the

Operator within 14 days from the date of the IAS rejection notification.

If you do not make payment, the outstanding PCN will be passed to our appointed debt collection agency

for further action and all costs associated with this process will be added to the amount outstanding.

 Yours sincerely

Robert Stephens

PCN Parking Solutions on behalf of SolutionLabs Ltd t/a Regent Parking

SOLUTIONLABS

What should I do now or are the next steps on the NEWBIES section?

Many thanks

A

Redx

All steps are in the newbies FAQ sticky thread near the top of the forum

In your case read the IPC and IAS advice , because it is rare for an IPC member to accept the first appeal , so no different to any other IPC member PCN and the IAS is a waste of time

raps

many thanks will have a look now

KeithP

@raps, what happened next?

Coupon-mad

I bet nothing except daft debt demands!

Regent appear not to be a single parking firm as such, from everything I've seen online about this bunch.

They give the appearance of being a front for SolutionLabs, a software firm processing back-office data for various other firms, whose PCNs all bear the 'Regent' name.  It's an odd one.

If I am right, it would explain why this 'company' never sue, if they are a group of small fry sheltering under one umbrella name.