Right to digital content after purchase

Hi_Fidelity

Did you miss the bit where the OP mentioned the "hardware" is actually a virtual machine? The base hardware of the host machine (as defined in an earlier post) is more than capable.

DayneD89

Lomast said:

Unless they  specifically Stated it would work on a virtual computer then I don't see how you have a case the fact it did work is irrelevant. 

By that logic, they would need to state every piece of hardware that it does support. Very few things don't work on a virtualized environment (I can think of 3 games and a few dev jobs, but very few) so the assumption is that things will work here. It's only if the manufacturer puts things in place to prevent it from working in a virtual environment that this becomes a problem, and even then only if they do it post-launch. 

DayneD89

bris said:

You have to look at it another way, your hardware now fails to open a game that previously worked, can you not just as equally blame Nvidia or intel? You will probably find nvidia will release a firmware update to fix the issue.

Games are patched regularly, the hardware often need the latest firmware to keep up.

No, the issue is virtualization. None of the hardware is at fault, its due to the game company disabling it from working on my type of device and they have confirmed that they wont be fixing it. 

DayneD89

JJ_Egan said:

That was Steam part of Valve  so no UK Consumer Rights .

They operate in the UK though, and when operating in the UK they operate under UK law. Otherwise, a company could move their HQ to a lawless territory and basically ignore all laws globally. 

DayneD89

Hi_Fidelity said:

Did you miss the bit where the OP mentioned the "hardware" is actually a virtual machine? The base hardware of the host machine (as defined in an earlier post) is more than capable.

Well, the host machine will be a few hundred times higher than the specs I gave above, those specs are the ones dedicated to the virtual machine that I'm running games from. 

DayneD89

But what I'm taking from this is that the consumer rights act offers no protection to purchases after 30 days. So any digital good can only be expected to last 30 days before any rights you have to it is removed completely and the seller can internationally and completely remove that good from use. Am I reading that right?

Hi_Fidelity

The Limitations Act allows for 6 years under which a non-conformance can be pursued, and the Consumer Rights Act 2015 (and CCRs 2013 if the original transaction was a distance sale) are the mechanisms to define whether the non-conformance can be pursued. After 6 months from purchase then (legally) it is for the consumer to prove that the non-conformance has not been caused by their use of the goods ... in this case that should be fairly easy - the supplier has changed the contractual terms without notice. (The statement about not supporting virtual environments was not there are the time of the initial contract/purchase, and the supplier has changed the goods such that they no longer support that environment so the non-conformance can be stated to be inherent/caused by the supplier).

How to pursue a remedy for the non-conformance may be trickier ... the ultimate path of recourse is via the County Court. To do this you would need to find a party in the UK that you can legally serve a claim on.

JJ_Egan

DayneD89 said:

JJ_Egan said:

That was Steam part of Valve  so no UK Consumer Rights .

They operate in the UK though, and when operating in the UK they operate under UK law. Otherwise, a company could move their HQ to a lawless territory and basically ignore all laws globally. 

Do they though .

Plenty of posts on here user buys from web non UK company no CR .

AS said you need to find this UK address of the vendor to enact UK consumer laws .You claim they operate in the UK so should be easy to find .

All i can find is Washington USA .