Tonik - Late Billing

jcbradders1965

I switched from Tonik at the end of my contract with them in January 2020.  Meter readings were provided and the final bill paid.  Imagine my disbelief when a bill came in last week - end of September - some 8 months later, out of the blue, for £260.  No explanation.  When I look online it adds up electricity and gas paid over the year and payments made and shows a balance of £260 owing.  If that’s correct, why wasn’t I charged at the time?  Can they do this if as it seems they must have made a mistake after I paid my final bill in good faith that nothing else was owing? Advice appreciated.  

dogshome

If your check on the figures show that the Billing v Payments does indeed show £260 owing, I'm afraid that is what you must pay

Cardew

Welcome to the forum.

https://forums.moneysavingexpert.com/discussion/5855332/mse-news-mse-victory-as-ofgem-looks-to-compensate-consumers-for-late-switching-bills/p1

https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/how-switch-energy-supplier-and-shop-better-deal/compensation-if-there-s-energy-switch-problem

From Ofgem link above:

'You’ll also get compensation from the supplier you are switched away from if they fail to send you a final bill within six weeks of your switch. It does not apply:

• to business energy customers.
• if an energy supplier has gone out of business.

Late final bill (does not apply to switches that happened before 1 May 2020)

Supplier fails to send a final bill within six weeks of a switch. -  £30 compensation.'

So assuming the bill is correct, you must pay.

As a general point it is important to note that if a company makes a mistake(either in their favour or the customer) either party have up to 6 years  to correct that mistake before the bill becomes invalid(there are specialist exceptions)

Shackeng

As Tonik have now gone bust,  I would hold off paying until the receivers contact you, if ever.

Maxwell008

Tonik Energy- Scottish Power Hotline 08000407181