Admin fee and other charges for return of an unused item

unholyangel

the_lunatic_is_in_my_head said:

bris said:

You don't have to cancel an entire order but if you want refunded postage costs back then you do yes. The tap wasn't faulty so it is a change of mind return.

The thing is though with this site they are completely bonkers with their T&C's. They make no mention at all regarding the CCR's or consumer rights and their terms are illegal. Getting them to play ball though is going to be a nightmare and a bit research into the company may have been wiser than just buying from them.

What aspects of the regs is this statement based on please? Not to suggest it isn't correct, I'd just be interested to know

It's not in the legislation, it's in how contract law works. 

As a quick way to explain it, it's basically like the order is made up of lots of little contracts that are all linked & compiled into a bigger contract. 

Think about it. If the regulations required you to cancel the whole order, what would happen if you happened to throw in 1 item which was either exempt from the right to cancel or where the right to cancel would be lost? Or for a contract where you order a washing machine with installation? 

the_lunatic_is_in_my_head

unholyangel said:

the_lunatic_is_in_my_head said:

bris said:

You don't have to cancel an entire order but if you want refunded postage costs back then you do yes. The tap wasn't faulty so it is a change of mind return.

The thing is though with this site they are completely bonkers with their T&C's. They make no mention at all regarding the CCR's or consumer rights and their terms are illegal. Getting them to play ball though is going to be a nightmare and a bit research into the company may have been wiser than just buying from them.

What aspects of the regs is this statement based on please? Not to suggest it isn't correct, I'd just be interested to know

It's not in the legislation, it's in how contract law works. 

As a quick way to explain it, it's basically like the order is made up of lots of little contracts that are all linked & compiled into a bigger contract. 

Think about it. If the regulations required you to cancel the whole order, what would happen if you happened to throw in 1 item which was either exempt from the right to cancel or where the right to cancel would be lost? Or for a contract where you order a washing machine with installation? 

Thanks for explaining  

In that case OP ignore what I said and push them for a full refund on the tap.