PayPal Credit Refund - Refusal to transfer the £ back !?

George_Michael

born_again said:

From OP.
Secondly, I recently got a refund for an iPhone which was returned as faulty. This is substantially more money, just under £500. PayPal Credit are telling me the refund sits on my PayPal Credit account, and they have no means of transferring the credit balance anywhere else.

Can you see where it said OP had cleared the balance?

They didn't say it but surely if they hadn't cleared the outstanding balance then there wouldn't be £500 credit on their account available for them to spend on future purchases.
If prior to the refund they were in debt to the tune of £500 then the refund would simply have cancelled out this debt.

bazzyb

born_again said:

bazzyb said:

OP buys goods costing ~£500 and pays with PayPal Credit. 

OP settles ~£500 balance so the balance on credit account is now £0. 

OP returns goods to retailer and a refund of ~£500 is posted back to her PayPal Credit account. 

PayPal won’t return the balance back to her and says she has to spend it instead. 

I don’t think what has been posted here is over-complicated? 

From OP.
Secondly, I recently got a refund for an iPhone which was returned as faulty. This is substantially more money, just under £500. PayPal Credit are telling me the refund sits on my PayPal Credit account, and they have no means of transferring the credit balance anywhere else.

Can you see where it said OP had cleared the balance?

It’s clear from the the third sentence of what you have quoted that is the case.  In any event, they further clarified in post #4. 

Blackbeard_of_Perranporth

Then I would suggest that as there appears to be a dispute about the returned trinket, then PayPal are holding funds on whether said trinket has been damaged by OP

Previous. 

sarahking87 said:

Afternoon,
Hope I'm not repeating old threads but I've searched for warranty stickers and can't find anything since 2010. 
I believe I may have just come a cropper to a bit of a scam, and I'm not sure what to do for the best. Outline of situation below:

• Purchased a second hand, refurbished iphone from an eBay business on 21st July, the auction stated it came with a 12 month warranty.
• On 18th August the device failed and would not switch on. I contacted the seller through the eBay message facility to organise a return for a repair or replacement.
• The seller agreed, asked me to remove my icloud account and SIM card from the device and to send it back.
• Phone was sent back on 20th August via Royal Mail special delivery, seller confirmed receipt. I started the formal 'Return Process' in eBay to acknowledge the device had been sent back.
• Seller contacted me Monday 24th August saying their technician has had a look and if I want the phone fixed I need to pay them £200. No explanation as to what this is for, or why, only that the price covers "parts required". I responded as you would expect, asking why I need to pay anything when this should be dealt with under warranty?
• Seller contacted me the day after, saying there is no warranty sticker on the phone internally, so they will only repair the phone if I pay £200 for the parts, and they will cover "The labour". I have replied saying this isn't acceptable, it is a second hand refurbished phone which should be covered under warranty. There is no evidence to suggest there was ever a warranty sticker there in the first place (presumably for the phone to be sold as "refurbished" they would've had to remove any original Apple stickers themselves prior to selling me the phone?)
• Seller contacted me today, simply stating "Our technician says you have opened the internals of the phone and voided the warranty sticker. The phone needs a new screen, and a new charging port. Unless you pay for these, we will send you back the phone in its current condition".

Needless to say I have definitely not opened the iphone, nor do I have the skills or the tools to be able to do this! I note in US law these warranty stickers have already been challenged, but I can't find anything to suggest this is the same in the UK.
In this case, as the item was purchased from an eBay shop as "refurbished", I can only assume there was never an internal warranty sticker and this is a bit of a scam, whereby shops sell damaged/repaired items with a 12 month warranty and then refuse to honour it when it inevitably goes wrong.

The seller has refused the eBay return request, and this has been closed without comment from either the seller or eBay. I have raised a dispute in the Paypal resolution centre, as I made the purchase using Paypal Credit, which should be covered under Buyer Protection. What I am not clear about is this nonsense regarding a sticker , and how I should respond to that? If indeed I can?!
Feeling that I have been robbed of over £400 and there might be nothing I can do

Causal2847

bazzyb said:

@sarahking87 Suggest referring them to their own T&Cs:

7.5. You should not hold a credit balance on your Credit Account. If you pay us more than you owe us, or your Credit Account is otherwise in credit, we will not pay interest on the credit we hold for you. We will use any credit balance to reduce the amount you owe us the following month or, alternatively, upon request only, you can ask us to transfer it to your PayPal account. Please note that there are no automatic credit balance refunds allowed in relation to your Credit Account.

I had the same problem as the OP recently and could not find any option at all to transfer the credit balance anywhere. Naturally the PayPal chatbot also gave me the run around.

So, I told the chatbot I wanted to make a complaint and, imagine my surprise, when it said it could put me in touch with an agent and could I please explain the problem:

My PayPal Credit account is in credit due to a refund. I want to reclaim that balance (£XX.XX)

24 hours later, and with no further effort on my part, the credit amount was transfered to my PayPal account from where I can withdraw to my bank.