Weird mortgage letter

mel1190

Hi all, new to this so I’m just going to put it out there. 

Received a random letter from Barclays saying ‘Thank you for your recent mortgage application. We can confirm this application is now closed'. 

Has anyone come across this by any chance? Thank you 

[Deleted User]

Yes.  It's a standard generated letter. It's not random.

Did you apply for a mortgage?

mel1190

Hiya! Thank you for your swift reply. Yes we are currently waiting as we went through a broker. Just wasn’t sure what the message in the letter was and have tried ringing but no one has picked up after 2 hours on hold. Would you know what it refers to at all? Appreciate you coming back to me. Such a stressful day

Thrugelmir

Speak to your mortgage broker. 

mel1190

Thank you for your comment. We have already tried to get in touch with broker, but it’s a Saturday. Only hoped whether someone else in the forum had received something similar and what the scenario was. Have a good weekend

Wales2020

Sounds like a mistake and that they’ve closed your application :-( i know a few people on the nationwide thread had this too. Hopefully your broker can sort monday but must be so frustrating over the weekend :-( 

mel1190

@Wales2020 I know! Our broker even said he was confident that it would be fine and it was only sent 5 days ago. Try calling the bank but they couldn’t tell me and their mortgage line is closed. What an annoying letter  

mortgagetakingages

Problem with automated systems is they only have to close your app to move to another product or similar due to their internal management and it will fire off a letter. I wouldnt read anything into it either way until you can get info on Monday. Try not to worry. it will not change anything and just ruin your weekend.

SJW1510

@mel1190 My mum has just received the same letter and the mortgage broker is impossible to reach. I was just wondering what the outcome was in your case? Was it a mistake? A quick google is suggesting it means that it's been approved? Thank you!

lulu4866

@SJW1510 Hi may I ask where did you mum’s case end? I’ve just received the same letter from Barclays this morning which stressed me out a lot. I called them and also my broker obviously they didn’t know what’s going on and need to raise it with the support team. It’s so annoying

kingstreet

If you go directly to Barclays for an agreement in principle an application is set up. If you then go to a broker for a Barclays application, the old application has to be closed down before the new one can proceed.